Experienced Customer Care Associate - Fully Remote - Award-Winning Service Team with Great Growth Opportunities

Join the Team That's Revolutionizing Laundry Care

Are you a customer service rockstar with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and have a knack for resolving complex issues? Look no further than blithequark, the innovative company that's changing the way people think about laundry care. We're on the hunt for a talented Customer Care Associate to join our fully remote team and help us continue to deliver outstanding service to our customers.

About blithequark

blithequark is an exciting, fast-growing company that's making waves in the laundry care industry. Our mobile app allows busy people to press a button and have their dirty laundry picked up, cleaned, and ironed, and delivered back to their doorstep the next day. We're a team of innovators, thinkers, and doers who are passionate about making a difference in people's lives. Our commitment to customer care is unwavering, and we're looking for someone who shares our values and is dedicated to delivering exceptional service.

Job Summary

As a Customer Care Associate at blithequark, you'll play a critical role in ensuring that our customers receive an exceptional experience from start to finish. You'll be the face of our company, working closely with our customers, drivers, and dry cleaning partners to resolve any issues that may arise. This is a complex role that requires excellent communication skills, attention to detail, and the ability to think on your feet.

Key Responsibilities

• Provide exceptional customer service via phone, email, and chat, responding to customer inquiries and resolving issues in a timely and professional manner
• Troubleshoot and resolve complex issues that may arise, working closely with drivers and dry cleaning partners to ensure seamless service delivery
• Handle customer complaints and provide appropriate solutions, using your own initiative and judgment to make decisions
• Liaise with drivers and dry cleaning partners to enable them to provide continued great service to our customers
• Manage multiple calls and tasks simultaneously, prioritizing your work to meet customer needs and deadlines
• Maintain accurate records and reports, using our CRM system to track customer interactions and issues
• Collaborate with the customer care team to identify areas for improvement and implement changes to enhance the customer experience

Requirements

We're looking for someone with a passion for customer service and a track record of delivering exceptional experiences. Here are the key qualifications and skills we're looking for:

• Minimum two years of previous customer care experience, preferably in a call center or customer-facing environment
• Excellent attention to detail, with the ability to multitask and prioritize your work
• Well-organized and punctual, with a strong work ethic and commitment to meeting deadlines
• Reliable and supportive team player, with excellent communication and interpersonal skills
• Multitasking and time management, with the ability to handle 50+ calls per day
• Honesty and professionalism in everything you do, with a strong commitment to integrity and ethics
• Comfortable working hard and weekends when required, with a flexible and adaptable approach to work

What We Offer

At blithequark, we're committed to providing a great working environment and excellent benefits to our employees. Here are some of the perks and benefits you can expect:

• £30,000 salary, with opportunities for growth and advancement
• £20 monthly health and fitness subsidy, to help you stay active and healthy
• Opportunity for profit-related bonus, based on company performance and individual contributions
• Company pension, to help you plan for the future
• Paid accommodation for two weeks of training in London, to help you get started in your new role
• Subsidized laundry and dry cleaning, to help you look and feel your best
• Opportunity for progression, with a clear path for career advancement and growth
• Great working environment, with a supportive and collaborative team
• Fully remote position, with the flexibility to work from home or anywhere else
• Work every second weekend, with a fair and balanced schedule

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. Here are some of the opportunities you can expect:

• Comprehensive training program, to help you get started in your new role
• Ongoing coaching and feedback, to help you improve your skills and performance
• Career advancement opportunities, with a clear path for growth and progression
• Professional development opportunities, to help you stay up-to-date with the latest industry trends and best practices

Work Environment and Company Culture

At blithequark, we're a team of innovators, thinkers, and doers who are passionate about making a difference in people's lives. Here are some of the things you can expect:

• Collaborative and supportive team, with a strong commitment to teamwork and collaboration
• Flexible and adaptable approach to work, with a focus on results and outcomes
• Fast-paced and dynamic environment, with a focus on innovation and creativity
• Strong commitment to customer care, with a focus on delivering exceptional experiences

Compensation, Perks, and Benefits

At blithequark, we're committed to providing a comprehensive compensation package that reflects the value of our employees. Here are some of the perks and benefits you can expect:

• Competitive salary, with opportunities for growth and advancement
• Excellent benefits package, including health and fitness subsidy, company pension, and more
• Opportunities for professional development, to help you stay up-to-date with the latest industry trends and best practices

Conclusion

If you're a customer service rockstar with a passion for delivering exceptional experiences, we want to hear from you. Join our team at blithequark and help us continue to revolutionize the laundry care industry. Apply now to take the first step towards a rewarding and challenging career with a great company.