Experienced Full-Time Remote Member/Customer Services Advocate - Exceptional Experience & Benefits Package in Phoenix, AZ with blithequark
Join the Team at blithequark: Where Customer Experience Meets Excellence
blithequark is seeking highly skilled and customer-focused individuals to join our team as a Remote Member/Customer Services Advocate. As a key player in our Member Services team, you will be responsible for delivering exceptional experiences to our members, providing accurate and responsive service, and ensuring high satisfaction, growth, and retention. If you're passionate about putting people first and thrive in a collaborative, team-driven atmosphere, we want to hear from you!
About blithequark
blithequark is an iconic brand built on a solid foundation of trust, with a long history of providing exceptional service to our members. As a part of our team, you'll become a crucial part of our efforts to deliver on our promise to members and provide them with the best possible experience. Our company values transparency, simplicity, and putting people first, and we're looking for individuals who share these values.
What We Offer
At blithequark, we offer a dynamic work environment that provides excellent benefits, competitive compensation, and opportunities for growth and development. Here are just a few of the benefits you can expect:
- Competitive Pay: $20 per hour, plus shift premiums available based on scheduled hours
- Work from Home Opportunities: Enjoy the flexibility of working from home
- Retention Bonuses: Earn up to $2,500 in the first year
- Medical Benefits: Available on the 1st day of employment, with family coverage options
- Dental, Vision, Life, and Disability Coverage: Comprehensive coverage options
- Performance-Based Incentive Plan: Opportunities to earn incentives based on performance
- Retirement Savings Options: Pension and 401k options with company match
- Paid Time Off Plan: Generous vacation policy, holiday pay, and floating holiday days
- Complimentary blithequark Basic Membership: Enjoy the benefits of being a blithequark member
What You'll Be Doing
As a Remote Member/Customer Services Advocate, you will be working directly with blithequark members in a fast-paced inbound contact center, providing exceptional service and creating sustainable relationships. Your key responsibilities will include:
- Providing Exceptional Service: Deliver outstanding experiences to every caller, building trust and creating sustainable relationships
- Problem-Solving and Critical Thinking: Apply problem-solving and critical thinking skills to research and communicate solutions in a variety of situations
- Handling Customer Concerns: Effectively handle customer concerns, utilizing available resources to provide accurate information and ensure empathetic resolution
- Confidentially Handling Policy Owner Information: Ensure compliance and communication standards are met when handling sensitive information
- Collaboration: Collaborate with internal teams to ensure thorough and timely resolutions for all members
Requirements and Qualifications
To be successful in this role, you'll need:
- Minimum 2 Years of Experience: In a customer service related position, with a high value placed on the customer/member experience; insurance/call center experience preferred
- Basic Mathematical Aptitude: Demonstrated basic mathematical aptitude (addition, subtraction, multiplication, and division)
- Technical Aptitude: Technical aptitude with experience navigating and operating multiple computer applications and telephone technologies desired
- Basic Understanding of Life Insurance: Basic understanding and knowledge of life insurance company operations, policies, and procedures, and knowledge of various insurance products preferred
- Completion of Insurance Industry or LOMA Coursework: Completion of insurance industry or LOMA coursework preferred
- High School Diploma: Required; some college level coursework preferred
- Internet Requirements: Must possess internet with a minimum speed of 25MB download and 5MB upload and be able to support a VPN
Skills and Competencies
To excel in this role, you'll need to possess the following skills and competencies:
- Excellent Communication Skills: Ability to communicate effectively and empathetically with members
- Problem-Solving and Critical Thinking: Ability to apply problem-solving and critical thinking skills to complex situations
- Attention to Detail: Ability to accurately handle policy owner information and ensure compliance and communication standards are met
- Collaboration and Teamwork: Ability to collaborate with internal teams to ensure thorough and timely resolutions for all members
- Adaptability and Flexibility: Ability to adapt to changing situations and priorities
Career Growth Opportunities and Learning Benefits
At blithequark, we're committed to helping our team members grow and develop their skills. Here are just a few of the opportunities you can expect:
- Professional Development: Opportunities for professional growth and development
- Training and Support: Comprehensive training and support to ensure success in your role
- Mentorship: Opportunities for mentorship and guidance from experienced team members
- Career Advancement: Opportunities for career advancement and growth within the company
Work Environment and Company Culture
At blithequark, we're proud of our company culture and work environment. Here are just a few of the things you can expect:
- Collaborative Team: A collaborative, team-driven atmosphere
- Flexible Work Arrangements: Flexible work arrangements, including work from home opportunities
- Inclusive and Diverse: An inclusive and diverse work environment
- Recognition and Rewards: Opportunities for recognition and rewards for outstanding performance
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive Pay: $20 per hour, plus shift premiums available based on scheduled hours
- Benefits: Medical, dental, vision, life, and disability coverage
- Retention Bonuses: Earn up to $2,500 in the first year
- Paid Time Off: Generous vacation policy, holiday pay, and floating holiday days
Conclusion
If you're passionate about delivering exceptional customer experiences and thrive in a collaborative, team-driven atmosphere, we want to hear from you! Join our team at blithequark and become a part of our efforts to provide exceptional service to our members. Apply now to take the first step towards a rewarding career with blithequark!
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