Experienced Full Stack Customer Care Representative – Hybrid Work Arrangement, Excellent Benefits, and Growth Opportunities with blithequark

Join the Team at blithequark: Delivering Exceptional Customer Experiences in the Energy Sector

blithequark is a leading natural gas and electric utility company dedicated to providing reliable, safe, and affordable energy solutions to our customers. With a strong commitment to customer satisfaction and community engagement, we are seeking a talented Customer Care Representative to join our team. As a key member of our customer service team, you will be the first point of contact for our customers, handling a variety of inquiries and providing solutions in a fast-paced and dynamic environment.

About blithequark

At blithequark, we pride ourselves on being a responsive and engaging energy company. Our success is built on the strength of our 1,700+ employees who strive to exceed customer expectations and serve the communities we operate in. We offer a comprehensive benefits package, including medical, prescription, dental, vision, and life insurance, as well as disability plans, 401(k) matched savings plan, paid vacation, and more.

Job Summary

As a Customer Care Representative at blithequark, you will handle incoming customer phone calls, providing accurate information and solutions in a timely and professional manner. You will be trained to handle a range of calls, including gas emergencies, electric outages, new service applications, billing requests, and credit and collections inquiries. This role requires excellent communication and problem-solving skills, as well as the ability to work independently and adhere to a strict schedule.

Key Responsibilities:

• Handle customer calls in a timely and professional manner, following company-provided procedures and ensuring accurate information is provided.
• Demonstrate an understanding of policies and procedures to respond to customer calls, striving for reduction in the need for supervisor callbacks.
• Participate in voluntary and mandatory training opportunities to enhance knowledge and skills.
• Assist with floor training and/or shadowing opportunities when needed.
• Complete special assignments as needed in a timely manner.
• Maintain responsible time and attendance.
• Participate in mandatory and voluntary overtime as needed.

Requirements and Qualifications

Essential Qualifications:

• High School Diploma or equivalent required.
• Minimum of 1 year of experience in a customer service environment preferred.
• Intermediate proficiency in Microsoft Office Suite.
• High level capacity for multitasking independently and on a computer.
• Excellent verbal and written communication skills using appropriate grammar, tone, and pronunciation.
• Exceptional organizational and time-management skills.

Preferred Qualifications:

• Experience with SAP CRM and ECC systems.
• Previous experience working for a utility company.
• Thorough understanding and adherence to PUC rules/regulations, including Chapter 56 and Chapter 14, along with blithequark policies/procedures.

What We Offer

Compensation and Benefits:

We offer a competitive starting rate of $19.00 an hour, plus incentives up to $500 after successful completion of training and $500 after 3 months of independent call-taking. Once fully trained and independently call-taking, Customer Care Representatives are eligible for additional incentives up to $250 a month for achieving or exceeding all scorecard metrics.

Career Growth Opportunities:

At blithequark, we are committed to the growth and development of our employees. Customer Care Representatives will be eligible for annual performance reviews and merit increases one year from hire date, and eligible for promotion consideration after 2 years of service and demonstrated successful progression and performance.

Work Environment and Culture:

We offer a hybrid work arrangement, with the opportunity to work from home part-time. Our work environment is fast-paced and dynamic, with a strong focus on teamwork and collaboration. We value our employees and strive to create a positive and supportive work culture.

Why Join blithequark?

At blithequark, we are dedicated to delivering exceptional customer experiences and making a positive impact on the communities we serve. We offer a comprehensive benefits package, opportunities for career growth and development, and a dynamic and supportive work environment. If you are a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity.

How to Apply

If you are interested in joining our team as a Customer Care Representative, please submit your application. We look forward to hearing from you!

blithequark is an Equal Opportunity and Affirmative Action Employer. We abide by the requirements of the Executive Order 11246, 41 CFR 60-741.5(a), and 41 CFR 60-300.5(a). We do not discriminate on the basis of race, color, sex, national origin, disability, age, gender identity, veteran status, or any other legally protected class in our practices.

Successful applicants shall be required to pass a pre-employment drug screen as a condition of employment, and if hired, shall be subject to substance abuse testing in accordance with blithequark policies. As a federal contractor that engages in safety-sensitive work, blithequark cannot permit employees in certain positions to use medical marijuana, even if prescribed by an authorized physician. Similarly, applicants for such positions who are actively using medical marijuana may be denied hire on that basis.