**Experienced Customer Service Representative – Work from Home Opportunity in San Antonio, TX**

Are you a customer-focused individual with a passion for delivering exceptional service? Do you thrive in a dynamic environment where no two days are the same? If so, we invite you to join blithequark's Caremark Member Operations division as a Customer Service Representative. This is an exciting opportunity to work from home, balance your priorities, and make a meaningful impact on the lives of millions of plan members. **About blithequark** At blithequark, we're committed to delivering enhanced human-centric healthcare for a rapidly changing world. Our purpose is simple: Bringing our heart to every moment of your health. This guiding principle inspires our team to innovate, collaborate, and push the boundaries of what's possible in healthcare. As a Customer Service Representative, you'll be part of a vibrant community that shares a common purpose and is dedicated to making a difference. **Our Heart At Work Behaviors** We believe that everyone who works at blithequark should feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions. Our Heart At Work Behaviors are designed to support this purpose and foster a culture of collaboration, empathy, and continuous learning. As a Customer Service Representative, you'll have the opportunity to embody these behaviors and make a lasting impact on our organization. **Position Summary** We're seeking hundreds of Customer Care Representatives to join our team in San Antonio, TX. As a Customer Service Representative, you'll be responsible for assisting members with their pharmacy benefit plans, answering questions, and providing solutions to simplify their healthcare experience. You'll have the opportunity to work from home, enjoy a flexible schedule, and make a meaningful difference in the lives of our plan members. **Key Responsibilities** * Assist members with their pharmacy benefit plans, answering questions and providing solutions to simplify their healthcare experience * Take inbound calls and respond to customer inquiries in a timely and professional manner * Provide accurate and empathetic responses to customer concerns, resolving issues and escalating complex cases as needed * Collaborate with internal stakeholders to resolve customer issues and improve overall customer satisfaction * Participate in ongoing training and development to stay up-to-date on product knowledge, industry trends, and best practices * Work collaboratively with colleagues to achieve team goals and objectives **Essential Qualifications** * 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military setting * Computer proficiency in Windows-based applications * High School Diploma or equivalent experience **Preferred Qualifications** * Associates degree or equivalent experience * Ability to problem-solve in a positive, productive manner * Comfortable relating to customers in a patient, helpful way that demonstrates a genuine concern for improving the customer quality of life * Reliability and compliance with scheduling standards * Ability to exhibit patience and empathy and express assurance and confidence * Strong customer service skills, including courteous telephone etiquette and professionalism * Strong oral, interpersonal, and communication skills * At least 6 months of healthcare experience **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment and adapt to changing priorities * Strong problem-solving and analytical skills * Ability to work collaboratively with colleagues and stakeholders * Strong customer service skills, including courteous telephone etiquette and professionalism * Ability to maintain confidentiality and handle sensitive information **Career Growth Opportunities and Learning Benefits** * Comprehensive training program to ensure your success on the team * Ongoing training and development to stay up-to-date on product knowledge, industry trends, and best practices * Opportunities for advancement from a REP I to a REP II and III * Career Mapping guide to support your career growth and development * Access to free development courses and education assistance **Work Environment and Company Culture** * Work from home flexibility with approved internet speed requirements and secure workspace * Flexible schedule with options for 30-40 hours per week * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid Time Off (PTO) and paid holidays throughout the calendar year * Opportunities for advancement and career growth * Collaborative and supportive work environment **Compensation, Perks, and Benefits** * Pay rates start at $17.50 * Comprehensive benefits package, including medical, dental, vision insurance, and a wide range of supplemental benefits and discount programs * Paid Time Off (PTO) and paid holidays throughout the calendar year * Opportunities for advancement and career growth * Collaborative and supportive work environment **How to Apply** If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we invite you to apply for this exciting opportunity. Our application process is simple and straightforward: 1. Apply online 2. Take our Online Virtual Job Tryout (Interview Platform) to learn more about the position Don't miss this opportunity to join blithequark's Caremark Member Operations division as a Customer Service Representative. Apply today and take the first step towards a rewarding career in healthcare! Apply for this job