Experienced Full Stack Software Engineer – Web & Cloud Application Development

Join the Team at blithequark: Revolutionizing Payments Technology

At blithequark, we're on a mission to empower millions of people to move money with confidence and ease. As a leader in payments technology, we provide innovative solutions for credit, debit, prepaid, and merchant services to over 3 million companies, 1,300 financial institutions, and 600 million cardholders worldwide. Our dynamic team is driven by a passion for success and a commitment to delivering best-in-class technology and software solutions. We're now looking for a talented individual to join our team as a Work from Home Banking Credit Card Customer Service Representative and make a meaningful impact on the payments technology landscape of tomorrow.

What Part Will You Play?

As a Work from Home Banking Credit Card Customer Service Representative at blithequark, you will play a critical role in resolving basic payment and account-related requests from our valued customers. Your responsibilities will include:

• Resolving basic or tier 1 payment and account-related requests, including card activations, payments, and name and address updates for cardholders of assigned company clients.
• Providing standardized or scripted responses using basic user-friendly Graphic User Interface (GUI) screens for client systems and established documentation and processes.
• Entering required data into client-provided systems and databases.
• Determining basic reasons for customer issues using a client-provided decision tree and escalating or referring unresolved customer grievances and requests to more experienced Customer Service Representatives or designated departments for further investigation and resolution.
• Building base knowledge and familiarization of products, policies, and procedures for a limited number of clients and understanding association guidelines and compliance by frequently referring to online manuals and specific client training required to resolve cardholder inquiries.

What Are We Looking For in This Role?

Minimum Qualifications

To be successful in this role, you will need:

• A High School Diploma or Equivalent.
• A minimum of at least six months of contact center or work-from-contact center experience in the last 18 months.

Preferred Qualifications

While not required, the following qualifications are preferred:

• 12 months of contact center or work-from-contact center experience in the last 18 months.
• Banking customer service experience.

What Are Our Desired Skills and Capabilities?

At blithequark, we're looking for individuals with the following skills and capabilities:

• Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks.
• Works on assignments that are routine to semi-routine in nature, requiring limited decision-making outside of stated processes, but recognizes the need for occasional deviation from accepted practice.
• Has little or no role in the decision-making process and normally receives detailed instructions and follows established procedures on all work.

What We Offer

At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are some of the benefits we offer:

• Competitive hourly rate of $15.00 per hour.
• Flexible work schedules that include mid-shift to late shifts and weekend work.
• Opportunities for career growth and professional development.
• Comprehensive training and support to ensure your success in the role.
• Inclusive and diverse culture that values equality and respect for all employees.

Our Culture and Values

At blithequark, we're proud of our culture and values. We're an equal opportunity employer committed to diversity, equity, and inclusion. We believe in:

• Embracing diversity and promoting inclusion in all aspects of our business.
• Providing equal opportunities to all employees and applicants for employment.
• Fostering a culture of respect, empathy, and understanding.

How to Apply

If you're passionate about delivering exceptional customer service and want to join a dynamic team at blithequark, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch to discuss the next steps.

At blithequark, we're excited to meet our next team member and look forward to hearing from you!