**Experienced Customer Support Representative - Shopify App Development at Blithequark**

Join the Blithequark Team: Deliver Exceptional Customer Experiences and Drive Growth

Blithequark is a dynamic and innovative company that has been developing cutting-edge tools for Shopify merchants for over two years. With a small but mighty team of four, we've achieved remarkable growth and an excellent app rating. Now, we're ready to take our customer support to the next level by hiring a dedicated Customer Support Representative. As our first CS rep, you'll play a vital role in shaping our customer support strategy, building systems, and processes for future team members.

About Blithequark and the Industry

Blithequark operates in the e-commerce industry, specifically focusing on Shopify app development. Our mission is to empower Shopify merchants with innovative tools and solutions that enhance their online stores and drive business growth. We're committed to delivering exceptional customer experiences and building long-term relationships with our clients.

Key Responsibilities:

• Customer Communication: Respond to customer inquiries via live chat and email, resolving issues promptly and efficiently.
• Product Knowledge: Continuously learn about the features of our app and the broader Shopify ecosystem to provide top-notch support.
• Product Feedback: Collect and summarize feedback from merchants, suggesting new ways to improve our product.
• Non-CS Related Tasks: Participate in various tasks, such as researching tools, writing blog posts, and creating mockups, based on your natural abilities and interests.

Essential Qualifications:

• Excellent Communication Skills: Superb written and verbal communication skills, with the ability to empathize with customers and resolve issues effectively.
• Customer-Focused Mindset: A passion for helping people and solving problems.
• Technical Aptitude: Proficient in discussing technical concepts at a high level, with comfort working with basic CSS and JS.
• Flexibility: Willingness to perform non-CS related tasks and adapt to new challenges.
• Availability: At least 4-hour overlap with GMT+7 9am-6pm.

Preferred Qualifications:

• Shopify Experience: Experience working with Shopify, especially in theme development or customization.
• B2B SaaS Experience: Background in B2B SaaS, with a understanding of the industry.
• Language Skills: Additional languages, such as French, Spanish, or Italian.
• Transferable Skills: Any other skills that can benefit a startup, such as marketing, SEO, or video editing.

What We Offer:

At Blithequark, we're committed to providing a supportive and dynamic work environment. As a Customer Support Representative, you'll enjoy:

• Competitive Salary: A negotiable salary package.
• Opportunities for Growth: The chance to take on new challenges, explore different aspects of the business, and potentially switch roles in the future.
• Collaborative Culture: A small, agile team that values initiative, creativity, and open communication.
• Professional Development: Opportunities to learn and grow, both personally and professionally.

Why Join Blithequark?

As a Customer Support Representative at Blithequark, you'll be part of a team that values exceptional customer experiences, innovation, and growth. You'll have the opportunity to:

• Make a Real Impact: Contribute to the success of our customers and drive business growth.
• Develop New Skills: Expand your skill set and expertise in customer support, Shopify app development, and more.
• Be Part of a Dynamic Team: Collaborate with a passionate and dedicated team that shares your values.

How to Apply:

If you're passionate about delivering exceptional customer experiences, have a flair for problem-solving, and are excited about the opportunity to join a dynamic team, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

We're particularly interested in candidates from Morocco, given the time zone convenience and language proficiency. Don't miss this opportunity to join our team and drive growth with Blithequark!