**Job Title:** Experienced Medicaid Customer Service Representative – Remote Opportunity in Nevada
**Job Description:**
About blithequark
At blithequark, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With a strong presence in the industry, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within! Our commitment to our employees' well-being is evident in our comprehensive benefits package, which includes supporting their own communities through Making Lives Better with blithequark (MLBA). MLBA is our award-winning, in-house non-profit charity that's focused on empowering people through mission-focused work.Job Summary
As a Medicaid Customer Service Representative at blithequark, you'll play a vital role in helping our clients address their customers' concerns, providing support, and resolving issues. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career, we encourage you to apply for this exciting opportunity.Responsibilities
As a Medicaid Customer Service Representative, your key responsibilities will include:- Assisting customers with issues and concerns they are experiencing during the use of the product and/or service
- Documenting call-related information for auditing and reporting purposes
- Maintaining and updating customer information as necessary
- Upselling current customers on new or enhanced services
Qualifications
To be successful in this role, you'll need to possess the following qualifications:- A high school diploma or GED
- Customer service experience is a plus
- Strong computer navigational skills
- Familiarity with Microsoft Office applications (Word, Excel)
- Excellent oral and written communication skills
- Exceptional listening/comprehension skills
- Professional and courteous
- Customer oriented
Work Environment
As a remote employee, you'll have the flexibility to work from the comfort of your own home. To ensure your success in this role, you'll need to meet the following requirements:- Your Work At Home environment must be in a private residence, located at the address listed on your personnel file.
- blithequark will provide the equipment you need to conduct your work, which may include a webcam.
- You will need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up or Wireless Internet connections.
- Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps.
Physical Demands
This role requires constant sedentary work, so you'll need to be comfortable working in a seated position for extended periods.Benefits
As a valued member of the blithequark team, you'll enjoy a comprehensive benefits package, including:- Health, dental, and vision coverage/HSA
- Optional daily pay or weekly pay
- 401K retirement plan
- Leadership programs
- Paid training and tuition reimbursement
- Employee discounts program including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
- Employee assistance program
- Additional voluntary benefits