Customer Experience Specialist - Elevating Travel Experiences at blithequark, Singapore

Transforming Customer Journeys with Exceptional Service

In the dynamic world of aviation, delivering outstanding customer experiences is paramount. At blithequark, we're committed to making every customer's interaction with us memorable and meaningful. As a Customer Experience Specialist, you'll be at the forefront of this mission, connecting with customers, understanding their needs, and providing solutions that exceed their expectations.

Our Vision and Mission

At blithequark, our vision is to deliver world-class service to all our customers, making them feel valued and important. Our mission is built around three core brand beliefs: being welcoming, elevated, and caring. We strive to treat every customer like a guest in our home, prioritize their safety and comfort, and exceed their expectations through teamwork and attention to detail.

Key Responsibilities

As a Customer Experience Specialist at blithequark, your role will be multifaceted, focusing on creating a superior and memorable travel experience for our customers. Your key responsibilities will include:

• Answering customer calls in an efficient, courteous, and accurate manner, ensuring a positive first impression.
• Assessing customer needs and offering tailored solutions and additional products to enhance their travel experience.
• Interacting with a globally diverse group of customers and colleagues, promoting a culture of inclusivity and respect.
• Selling travel-related services and promoting credit card vendor partner products, contributing to revenue growth.
• Demonstrating strong verbal and written communication skills, ensuring clear and effective communication.
• Possessing strong computer skills and being comfortable navigating various software applications, email, instant messaging, and internet searches.
• Maintaining a professional attitude with excellent dependability, flexibility in a fast-paced environment, and the ability to handle stressful situations.
• Learning and reacting quickly to new information and customer needs, staying ahead of the curve.

Career Growth Opportunities

At blithequark, we're committed to the growth and development of our employees. As a Customer Experience Specialist, you'll have opportunities to progress to specialty teams that handle customer escalations or complex international ticketing issues. You may also have the chance to assist customers through emerging social media platforms, expanding your skill set and versatility.

Compensation and Training

We offer a competitive starting pay of SGD 3,100 per month, along with performance-based incentives after a six-month probation period. You'll also be eligible for shift allowances, monthly rewards if the company meets Key Performance Indicators (KPIs), and annual pay increases.

Our comprehensive training program includes classroom instruction, observation, exams, and performance measures, ensuring you're equipped to excel in your role. You'll be assigned to a shift that may differ from your training shift, with two consecutive days off likely midweek. As you gain seniority, you'll have the opportunity to bid on preferred shifts every 3-4 months.

Benefits and Perks

At blithequark, we prioritize the well-being and success of our employees. Our benefits package includes:

• A competitive salary and industry-leading profit sharing.
• Comprehensive health and wellness benefits, including medical, dental, and life insurance.
• Paid training and development programs to enhance your skills and career prospects.
• Domestic and international flight privileges for employees and eligible family members, opening up new travel opportunities.
• Career development programs to support your long-term career goals.
• Exclusive access to 12 free mental health counseling sessions per year for employees and their household members.

What You Need to Succeed

To thrive as a Customer Experience Specialist at blithequark, you'll need:

• To embrace diverse people, thinking, and styles, fostering an inclusive environment.
• To consistently prioritize safety and security, for yourself and others.
• To possess the correct legal documentation to live and work in Singapore.
• To be a Singapore citizen.
• To be fluent in English, both written and verbally.
• To demonstrate strong computer skills and comfort with navigating various software applications.
• To exhibit clear, pleasant, and courteous verbal and written communication.
• To have a flexible schedule, including working weekends, holidays, and night shifts.

Preferred Qualifications

While not mandatory, the following qualifications will give you a competitive edge:

• A diploma or higher qualification.
• At least one year of experience in sales and customer service.
• Relevant work experience in a contact center environment.

Join Our Team

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we encourage you to apply to blithequark. As a Customer Experience Specialist, you'll be part of a team dedicated to making a difference in the lives of our customers. With opportunities for growth, comprehensive training, and a competitive benefits package, you'll be well on your way to achieving your career goals.

Take the first step towards an exciting and rewarding career at blithequark. Apply now and become part of our mission to deliver world-class service and create memorable travel experiences.