Experienced Customer Service Representative - Medicare - Contract-to-Hire Opportunity with blithequark

Transforming Healthcare through Exceptional Customer Service

At blithequark, we're dedicated to delivering top-notch service to our clients in the healthcare insurance industry. As a leader in this sector, we understand the importance of providing empathetic and effective support to our customers. We're now seeking highly skilled and motivated Customer Service Representatives to join our team on a contract-to-hire basis, working 100% remotely from within an hour's radius of Philadelphia, PA 19103.

About the Role: Customer Service Representative - Medicare

As a Customer Service Representative in our Medicare department, you will be the frontline representative for our customers, handling a wide range of inquiries and issues related to claims, benefits, enrollment, member portal, ID cards, and more. This role requires a unique blend of technical knowledge, problem-solving skills, and exceptional customer service abilities. Our ideal candidate is someone who can empathize with customers, resolve their issues efficiently, and maintain a high level of professionalism in a fast-paced, dynamic environment.

Key Responsibilities

• Handle inbound customer calls with a focus on resolving issues related to Medicare services, including claims, benefits, and enrollment.
• Provide clear, concise, and professional communication to customers, ensuring that complex information is conveyed effectively.
• Utilize multiple systems simultaneously to access customer information, process requests, and resolve issues.
• Demonstrate empathy and understanding in interactions with customers, maintaining a customer-centric approach.
• Work flexible hours, including late nights and weekends, as part of a 37.5 hour workweek, with potential for overtime.
• Maintain a high level of productivity and adhere to quality standards, ensuring a 5-star service experience for customers.

Essential Qualifications

• Previous experience in a call center or customer service environment, handling inbound calls.
• Strong customer-focused competencies, with a proven track record of delivering excellent service.
• Empathy and strong problem-solving skills, with the ability to navigate complex customer issues.
• Excellent verbal and written communication skills, with the ability to communicate complex messages clearly over the phone.
• Ability to navigate multiple systems simultaneously.
• Scoring 80% or above on the eSkills test is mandatory.

Preferred Qualifications

• High School Diploma or GED, coupled with at least 2 years of customer service or call center experience.
• Experience within the healthcare industry, particularly with Medicare services.
• Previous experience handling inbound calls in a call center environment.
• A medical background is considered advantageous.

What We Offer

At blithequark, we're committed to not only providing a fulfilling work environment but also to fostering growth and development among our team members. As a Customer Service Representative, you'll have the opportunity to:

• Develop your skills in a dynamic and supportive environment.
• Enjoy a flexible work arrangement, working 100% remotely.
• Be part of a team that values customer satisfaction and strives for excellence.
• Access a range of benefits and perks, including competitive compensation.
• Explore career growth opportunities within the company.

Work Environment and Culture

blithequark prides itself on a culture that is inclusive, supportive, and focused on delivering exceptional customer experiences. As a remote worker, you'll be part of a distributed team that values collaboration, innovation, and continuous learning. We're committed to providing the tools, training, and support needed to excel in your role.

Compensation and Benefits

While specific details may vary, we offer a comprehensive compensation package that includes competitive pay, benefits, and perks designed to support your well-being and career goals. Our commitment is to reward our team members fairly for their contributions to our success.

Why Join blithequark?

Joining blithequark means becoming part of a team that's passionate about making a difference in the healthcare insurance industry. You'll have the opportunity to work with a talented group of professionals who are dedicated to delivering exceptional service and support to our customers. With a focus on growth, development, and customer satisfaction, we're confident that you'll find a fulfilling and challenging career path with us.

How to Apply

If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting contract-to-hire opportunity with blithequark. Please submit your application, and our team will review it carefully. For any inquiries, feel free to reach out directly.

We look forward to welcoming you to our team and exploring how you can contribute to our mission of delivering exceptional customer service in the healthcare insurance sector.