Experienced Customer Service Representative – Remote Opportunity for Dynamic and Growth-Oriented Professionals at blithequark

Introduction to blithequark

Imagine being part of a vibrant and inclusive community that values diversity, promotes personal growth, and offers a world of possibilities. At blithequark, we are passionate about creating an environment where our employees can thrive, learn, and have fun while making a meaningful impact. As a leading player in the industry, we are committed to excellence, innovation, and customer satisfaction. Our mission is to provide exceptional service, foster strong relationships, and make a positive difference in the lives of our customers and employees. If you are a motivated, customer-focused, and dynamic individual looking for a new challenge, we invite you to join our team as a Customer Service Representative.

Why You Will Love This Job

This exciting opportunity is part of our Payments and Digital Strategy team at blithequark Credit Union. As a Member Services Representative, you will be responsible for handling everyday tasks related to check processing, item processing, direct bills, and fund transfers at blithequark Credit Union. You will have the chance to work with a talented team, develop your skills, and advance your career while enjoying a competitive salary and comprehensive benefits package. Our ideal candidate is a team player who is passionate about delivering exceptional customer service, has excellent communication skills, and is able to work in a fast-paced environment.

Key Responsibilities

• Complete data entry and balancing tasks with accuracy and attention to detail
• Coordinate return items with members, vendors, the Federal Reserve Bank, and other institutions
• Assist other departments with fraud resolution, member inquiries, and related Accounting standard ledger balancing
• Work member cases/sports assigned and follow up with members to ensure timely resolution
• Follow and maintain guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
• Process loan payments, multi-account and member deposits, credit card payments, and other checks, including IRA, bankruptcy, and payoff checks
• Review, examine, and approve Remote Deposit, Mobile, ATM, and other imaged-enabled products
• Log, report, and make necessary GL, account changes, and/or returns
• Process Stop Pays and Check Batching
• Complete daily balancing and department closing tasks
• Obtain information from members for the timely and correct processing of international and domestic fund transfer requests
• Research and confirm incoming and outgoing fund transfer information
• Communicate with vendors to process fund transfers
• Understand and be familiar with outgoing and incoming fund transfer laws and regulations

Essential and Preferred Qualifications

To be successful in this role, you will need to have a high school diploma or GED, intermediate Excel and Word skills, and excellent customer service skills. Previous customer/member service experience, banking or Credit Union experience, and knowledge of Episys/Symitar and processing wires are preferred. You should be skilled in Microsoft Office software, able to work prolonged hours in support of business needs, and able to exercise excellent customer service skills.

Skills and Competencies

• Ability to work in a fast-paced environment and handle multiple tasks and responsibilities
• Ability to perform mathematical calculations and analyze data
• Ability to effectively prioritize work and meet deadlines under high-volume pressure
• Ability to cross-train and perform any role assigned within the department
• Ability to interact professionally with all personnel and members
• Ability to work independently and with minimal supervision
• Ability to self-motivate with strong organizational skills and attention to detail

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. We offer a range of training programs, workshops, and online courses to help you enhance your skills and knowledge. You will have the opportunity to work with experienced professionals, learn from industry experts, and take on new challenges and responsibilities as you grow in your career. Our goal is to help you achieve your full potential and become a leader in your field.

Work Environment and Company Culture

Our work environment is dynamic, inclusive, and supportive. We value diversity, promote equality, and foster a culture of respect and empathy. Our employees are our greatest asset, and we are committed to providing a positive and productive work environment that allows them to thrive. We offer a range of employee benefits, including travel perks, health benefits, wellness programs, and a 401(k) program. We also have a strong commitment to corporate social responsibility and community involvement.

Compensation, Perks, and Benefits

We offer a competitive salary range of $22-35 per hour, depending on experience and qualifications. Our comprehensive benefits package includes travel perks, health benefits, wellness programs, and a 401(k) program. We also offer a range of perks and discounts, including discounts on hotels, cars, cruises, and more.

Conclusion

If you are a motivated, customer-focused, and dynamic individual looking for a new challenge, we invite you to join our team as a Customer Service Representative. At blithequark, we are committed to excellence, innovation, and customer satisfaction. We offer a range of career growth opportunities, learning benefits, and a positive and productive work environment. Apply now to take the first step in your new career and become a part of our vibrant and inclusive community.

Apply for this exciting opportunity today and discover a world of possibilities at blithequark. Apply Job!