**Experienced Call Center / Customer Service Representative – 100% Remote Opportunity at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse populations? If so, we invite you to join blithequark, a leading provider of process services to Government Health and Human services agencies in the US, as a Call Center / Customer Service Representative – 100% Remote. **About blithequark** blithequark is a US Fortune 1,000 company that has been a trusted partner to Government Health and Human services agencies for years. Our mission is to provide innovative solutions that empower individuals and communities to thrive. We're committed to fostering a culture of excellence, inclusivity, and growth, and we're seeking like-minded professionals to join our team. **Job Summary** As a Call Center / Customer Service Representative at blithequark, you will be the face of our organization, interacting with customers via phone, IVR, or web-based portal to provide information on programs and services. You will be responsible for resolving customer inquiries, documenting interactions, and performing data entry accurately. If you're a team player with excellent communication skills, a positive attitude, and a passion for delivering exceptional customer experiences, we encourage you to apply. **Key Responsibilities** * Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web-based portal regarding information on programs and services * Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken * Follow standard operating procedures to ensure consistency and accuracy * Address customer's inquiries and resolve problems to ensure that appropriate changes are made * Refer unresolved customer grievances to designated departments for further investigation * Communicate with supervisor regarding any potential needs or concerns * Perform data entry accurately * Perform other duties as assigned by management **Essential Qualifications** * High school diploma or GED required; Associate degree is preferred * Ability to maintain confidentiality and security of all information * Ability to comply with current and updated policies and procedures * Ability to interact courteously and effectively with a diverse population; cultural competency * Excellent organizational, interpersonal, written, and verbal communication skills * Ability to perform comfortably in a fast-paced, deadline-oriented work environment * Ability to successfully execute many complex tasks simultaneously * Ability to work as a team member, as well as independently * Proficient in the use of Microsoft Office products * Ability to remain in a stationary position for an extended period of time **Preferred Qualifications** * 1 year of experience in phone etiquette (inbound/outbound calling) and customer service * Experience working in a call center or customer service environment * Familiarity with process services and Government Health and Human services agencies **Skills and Competencies** * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities * Strong organizational and time management skills * Ability to maintain confidentiality and handle sensitive information * Proficient in Microsoft Office products * Ability to work independently and as part of a team * Strong problem-solving and analytical skills **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Call Center / Customer Service Representative, you'll have opportunities to: * Develop your customer service and communication skills * Learn about process services and Government Health and Human services agencies * Work with a diverse team of professionals * Participate in training and development programs * Take on new challenges and responsibilities **Work Environment and Company Culture** blithequark is a remote-friendly company that values flexibility and work-life balance. As a Call Center / Customer Service Representative, you'll work from the comfort of your own home, with the support of our team. We're committed to creating a culture of inclusivity, respect, and growth, and we're seeking like-minded professionals to join our team. **Compensation, Perks, and Benefits** * Competitive hourly rate: $16.00 per hour * 401(k) plan * Dental insurance * Health insurance * Vision insurance * Work from home * Flexible scheduling: 7AM to 7 PM PST, Monday through Friday * Opportunity to work with a leading provider of process services to Government Health and Human services agencies **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Note:** Candidate MUST have their own Laptop/Computer to work REMOTELY. Do you comply? Apply for this job