Experienced Customer Experience Specialist for Remote 2nd & 3rd Shift Roles at blithequark

Join blithequark, a Leader in Innovative Imaging Solutions

At blithequark, we're passionate about delivering exceptional patient experiences through our cutting-edge technology and "White Glove" service model. As a privately held organization, we've consistently grown organically, doubling our revenue over the past decade. Our commitment to staying at the forefront of technology enables us to provide top-notch support to our clients. We're now seeking a skilled Customer Experience Specialist to join our customer service team on a full-time, remote basis, working rotating 2nd and 3rd shifts across the United States.

About the Role

As a Customer Experience Specialist at blithequark, you will be the primary point of contact for our customers, providing professional and timely support via phone, email, and our support software. Your exceptional communication skills, attention to detail, and ability to multitask will ensure that our customers receive the highest level of service. This role requires a high degree of flexibility, including working rotating shifts, weekends, and holidays, as well as being available for overtime when needed.

Key Responsibilities

• Manage incoming customer service phone calls and other customer requests, responding promptly and professionally.
• Create service requests and dispatch them accordingly, ensuring timely resolution of customer concerns.
• Utilize web-based system tools, such as OMS, Word, and Excel, to log communication and track customer interactions.
• Interact with vendors, customers, and employees via phone, text, and email, escalating service calls when necessary.
• Attach Field Service Reports to service requests in OMS and audit reports from vendors to ensure accurate logging.
• Act as the nighttime contact for drivers, providing scheduling and maintenance support, and handling inbound and outbound calls.
• Proactively monitor on-time pickups and deliveries, escalating problems to the proper manager contacts as needed.
• Follow HIPAA regulations and effectively communicate pertinent information to daytime contacts and coworkers on the next shift.
• Order and cancel injectable doses, and enter helium readings into OMS.

Essential Qualifications

To succeed in this role, you must possess:

• Customer service, call center, or patient scheduling experience.
• Strong ability to prioritize and multitask with attention to detail.
• Excellent time management and organizational skills.
• Clear and concise written and verbal communication skills.
• Experience working on computers, using Excel, and other Microsoft Office applications.

Preferred Qualifications

While not required, the following qualifications are highly desirable:

• Previous experience in a healthcare or imaging services environment.
• Familiarity with OMS or similar web-based system tools.
• Strong problem-solving and analytical skills.

Skills and Competencies

To excel as a Customer Experience Specialist at blithequark, you'll need:

• A customer-first mindset and a positive, can-do attitude.
• Excellent communication and interpersonal skills.
• Ability to work independently in a remote environment.
• Strong technical skills, including proficiency in Microsoft Office applications.
• Flexibility and adaptability in a fast-paced, dynamic environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees. As a Customer Experience Specialist, you'll have opportunities to:

• Develop your skills in customer service, communication, and problem-solving.
• Gain experience with web-based system tools and technology.
• Advance to leadership roles or explore other areas within the organization.
• Participate in ongoing training and professional development programs.

Work Environment and Company Culture

As a remote employee, you'll enjoy the flexibility of working from anywhere in the United States. Our company culture is built on a foundation of:

• A commitment to delivering exceptional customer experiences.
• A collaborative and supportive team environment.
• Ongoing training and development opportunities.
• A focus on work-life balance and employee well-being.

During the initial two weeks of training, you'll have the opportunity to work alongside our experienced team at our Downers Grove, IL location, setting you up for success in your remote role.

Compensation, Perks, and Benefits

At blithequark, we offer a comprehensive benefits package, including:

• Competitive salaries and travel allowances.
• Health, dental, and vision insurance.
• Company-paid dental insurance (with applicable health plans).
• 401(k) matching.
• Employee Assistance Program.
• Company-paid life insurance and voluntary supplemental life insurance.
• Voluntary short-term and long-term disability options.
• Flex PTO and paid holidays.
• Company swag and health club reimbursement.
• Wellness program with generous incentives.
• Employee recognition programs and referral bonus program.
• Job training and professional development opportunities.

Conclusion

If you're a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply to join our team at blithequark. As a Customer Experience Specialist, you'll play a critical role in delivering exceptional service to our customers and contributing to the success of our organization. With our commitment to employee growth and development, comprehensive benefits package, and flexible remote work environment, we're confident that you'll find this opportunity both fulfilling and rewarding.

Don't miss this chance to be part of a dynamic team that's shaping the future of imaging services. Apply now to become a valued member of our team!