Experienced Loyalty Customer Care Representative – Remote Work Opportunity with blithequark, Delivering Exceptional Customer Experiences and Driving Loyalty Solutions

Introduction to blithequark and the Loyalty Marketing Industry

At blithequark, we are a global leader in loyalty marketing, dedicated to delivering market-leading, end-to-end loyalty solutions that enable exceptional customer experiences. With a strategy-led, technology-enabled approach, we have consistently been named an industry leader by Forrester. Our loyalty programs reach over 330 million consumers, fostering deep brand partnerships and driving meaningful outcomes in the loyalty space. As a mission and values-driven company, we are committed to growing enterprise value through loyalty for our clients, and every role within blithequark contributes directly to achieving this mission.

About the Team and the Opportunity

As a member of our blithequark Contact Center team, you will have the unique opportunity to generate meaningful emotional connections with our customers daily. We value your skills as a Tier 1 Agent in promoting loyalty brand building on behalf of our clients, while creating customer insights that drive team performance. Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion create a culture that makes our teammates proud. That pride shines through in the work we do for our clients. As a Loyalty Customer Care Representative, you will be working from home, with a requirement for high-speed internet service and a quiet home office environment.

Key Responsibilities

• Learn specific client loyalty program guidelines and apply this knowledge to deliver exceptional customer experiences.
• Answer all incoming inquiries directed to you through various media channels, including phone, email, and chat, in a professional and customer-centric manner.
• Approach each day with a positive, professional, and team-oriented attitude, acting with integrity at all times.
• Communicate clearly, concisely, and helpfully, both verbally and in writing, to resolve customer inquiries efficiently.
• Take ownership of customer inquiries, working toward a resolution and de-escalating issues as necessary through effective communication and problem-solving skills.
• Efficiently use all internal systems and resources, adhering to schedules and company policies and procedures.
• Work independently with minimal supervision, escalating any issues or concerns that cannot be resolved through normal efforts.

Essential and Preferred Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent.
• The ability to attend a 7-week training program remotely with 100% attendance.
• Basic computer knowledge with demonstrated proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• At least 1 year of customer service experience (or equivalent experience), with a strong customer service orientation and collaborative nature.
• Good problem-solving ability, high level of accuracy, and attention to detail, with a "whatever it takes" attitude to care for customers.
• Flexibility regarding changes in work processes and environment, with the ability to multitask and meet deadlines.
• Strong verbal, written, and listening communication skills, with flexibility in scheduling, including weekends.

Preferred qualifications include 2 years of customer service experience and savvy computer knowledge with demonstrated proficiency in Microsoft Office (Word, Excel, Outlook).

Skills and Competencies

To excel in this role, you will need to possess:

• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• The ability to work independently and as part of a team.
• Adaptability and flexibility in a fast-paced environment.
• A customer-centric approach, with a focus on delivering exceptional customer experiences.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our teammates. We offer a comprehensive people strategy, competitive pay, 401k matching, annual profit sharing, and bonuses, making blithequark the perfect place to build your career. Our focus on diversity, equity, and inclusion creates a workplace where teammates can bring their authentic selves to work every day, feeling welcomed and valued.

Work Environment and Company Culture

Our hybrid work environment, personal holidays, casual dress code, and focus on diversity and inclusion create a culture that makes our teammates proud. We prioritize mental and physical health, offering robust health insurance and benefits options, free fitness programs, and generous vacation time. At blithequark, we celebrate differences and are fiercely committed to fostering a workplace where teammates can thrive.

Compensation, Perks, and Benefits

We offer a competitive hourly rate of $17, with bonuses based on performance. Our comprehensive benefits package includes robust health insurance, 401k matching, annual profit sharing, and generous vacation time. We also offer flexible scheduling, including weekends, and a quiet home office environment stipend.

Conclusion and Call to Action

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, we encourage you to apply for the Loyalty Customer Care Representative position at blithequark. As a global leader in loyalty marketing, we offer a unique opportunity to deliver exceptional customer experiences and drive loyalty solutions. Join our team and be part of a mission-driven company that values diversity, equity, and inclusion. Apply now and take the first step in your career journey with blithequark!