**Rewritten Job Title:**

Join the blithequark Team: Revolutionizing Customer Service in the Healthcare Industry

At blithequark, we're redefining what it means to be a global leader in customer service and experience one interaction at a time. With a strong presence in the healthcare industry and locations in 18 countries around the world, we offer endless career opportunities from customer service, training, and tech support, to management, recruiting, and more. And we're proud to say over 70% of our leaders are promoted from within!

About blithequark

blithequark is a dynamic and innovative company that's committed to delivering exceptional customer experiences in the healthcare industry. Our mission is to empower people through mission-focused work, and we're proud to have a full range of benefits to help our employees achieve financial, emotional, mental, and physical well-being. We're also proud to support our employees' own communities through our award-winning, in-house non-profit charity, Making Lives Better with blithequark (MLBA).

Job Summary

As a Healthcare Customer Service Representative with blithequark, you'll play a critical role in helping our clients address their customers' concerns, provide support, and resolve issues. If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career in the healthcare industry, we want to hear from you!

Key Responsibilities:

• Assist customers with issues and concerns they are experiencing during the use of our healthcare products and services
• Document call-related information for auditing and reporting purposes
• Maintain and update customer information as necessary
• Upsell current customers on new or enhanced healthcare services

Qualifications:

To be successful in this role, you'll need to possess the following qualifications:

• High school diploma or GED
• Customer service experience is a plus
• Strong computer navigational skills
• Familiarity with Microsoft Office applications (Word, Excel)
• Excellent oral and written communication skills
• Exceptional listening and comprehension skills
• Professional and courteous demeanor
• Customer-oriented mindset

Work Environment:

As a Work From Home (WFH) employee, you'll need to create a dedicated workspace in your private residence that meets our requirements. This includes:

• Ongoing usage of phone and computer systems
• A private residence located at the address listed on your personnel file
• blithequark will provide the equipment you need to conduct your work, which may include a webcam
• You'll need to provide an Internet/Broadband Internet Connection - DSL or Cable only. No Satellite, Dial-up, or Wireless Internet connections.
• Your workstation must be connected directly to the Internet with proof that your ISP meets a minimum download speed of 10 Mbps and minimum upload speed of 3 Mbps

Physical Demands:

This role requires constant sedentary work, so you'll need to be comfortable working in a seated position for extended periods.

Benefits:

We're committed to supporting our employees' overall well-being, which is why we offer a comprehensive benefits package that includes:

• Health, dental, and vision coverage/HSA
• PTO
• Paid holidays and sick time
• Optional daily pay or weekly pay
• 401K retirement plan
• Leadership programs
• Paid training and tuition reimbursement
• Employee discounts program, including but not limited to groceries, travel, insurance, phone plans, health and wellness, and pet supplies
• Employee assistance program
• Additional voluntary benefits

Career Growth Opportunities:

We're committed to helping our employees grow their careers and achieve their goals. With blithequark, you'll have access to:

• Leadership programs
• Paid training and tuition reimbursement
• Opportunities for advancement and career growth

Work Environment and Company Culture:

We're proud of our dynamic and inclusive company culture, which values diversity, equity, and inclusion. Our Work From Home environment is designed to support your productivity and well-being, with:

• A flexible and autonomous work environment
• A supportive team of colleagues and leaders
• Opportunities for professional growth and development

How to Apply:

If you're passionate about delivering exceptional customer experiences and have a strong desire to grow your career in the healthcare industry, we want to hear from you! Please submit your application and complete our online assessment. Our team will review your application and follow up directly if you're selected to move forward.

Disclaimer:

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this classification.

Equal Opportunity Employer:

blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.

Apply Now:

Ready to join the blithequark team? Click the link below to apply for this exciting opportunity: