Experienced Business Analysis Manager for Customer Support Analytics at blithequark

Join the blithequark Team as a Business Analysis Manager: Driving Customer Support Excellence

At blithequark, we're passionate about creating extraordinary customer experiences through innovative products, services, and support. As a Business Analysis Manager in our Customer Support Analytics team, you'll play a critical role in driving business growth, improving operational efficiency, and delivering exceptional customer experiences. If you're a seasoned professional with a passion for data analysis, business acumen, and leadership, we invite you to join our dynamic team.

About blithequark and the Customer Support Industry

blithequark is a renowned leader in the technology industry, known for its commitment to innovation, customer satisfaction, and employee development. As a Business Analysis Manager, you'll be part of a talented team that supports customers across the globe, providing timely and effective solutions to their queries and concerns. The customer support industry is rapidly evolving, with a growing emphasis on personalization, omnichannel engagement, and data-driven decision-making. At blithequark, we're at the forefront of this evolution, leveraging cutting-edge technology and analytics to deliver exceptional customer experiences.

Key Responsibilities

• Lead a team of analysts in investigating data and processes to gain insights that improve the operations of the global contact center support business.
• Identify, evaluate, and prioritize opportunities to drive efficiency and build better customer experiences.
• Develop and maintain a deep understanding of business metrics and performance data to inform strategic decisions.
• Collaborate with cross-functional teams to drive business outcomes and implement process improvements.
• Communicate complex data insights and recommendations to senior leadership and other stakeholders.
• Develop and maintain reports, dashboards, and other analytics tools to support business decision-making.
• Stay up-to-date with industry trends and best practices in customer support analytics.

Essential Qualifications

• Bachelor's degree in Mathematics, Economics, Finance, Statistics, Engineering, Operations Research, or a related field.
• 3+ years of experience in data analysis, preferably in a customer support or related industry.
• Proven ability to work with SQL and data visualization tools like Tableau.
• Advanced proficiency in Excel and data analysis.
• Strong business acumen and ability to translate data insights into business recommendations.
• Excellent communication and presentation skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks and projects.

Preferred Qualifications

• MBA or MS degree in a related field.
• Experience with Python or other programming languages.
• Knowledge of blithequark products and services.
• Experience working in a global or remote team environment.

Skills and Competencies

To succeed as a Business Analysis Manager at blithequark, you'll need to possess a unique combination of skills and competencies, including:

• Strong analytical and problem-solving skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.
• Strong business acumen and understanding of customer support operations.
• Proficiency in data analysis and visualization tools.
• Ability to prioritize tasks and manage multiple projects simultaneously.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to helping our employees grow and develop their skills. As a Business Analysis Manager, you'll have opportunities to:

• Develop your leadership skills by leading a team of analysts.
• Expand your knowledge of customer support operations and analytics.
• Stay up-to-date with industry trends and best practices.
• Collaborate with cross-functional teams to drive business outcomes.
• Participate in training and development programs to enhance your skills.

Work Environment and Company Culture

At blithequark, we pride ourselves on our inclusive and dynamic work environment. As a remote worker, you'll be part of a global team that values collaboration, innovation, and customer satisfaction. We offer a range of benefits and perks, including:

• Competitive salary and benefits package.
• Opportunities for career growth and development.
• Flexible work arrangements and remote work options.
• Access to cutting-edge technology and tools.
• A culture that values diversity, equity, and inclusion.

Compensation and Benefits

We're offering a competitive hourly rate of $25/hour for this role. In addition to your salary, you'll be eligible for a range of benefits, including health insurance, paid time off, and retirement savings plans.

Conclusion

If you're a motivated and experienced Business Analysis Manager looking to drive customer support excellence, we invite you to join our team at blithequark. With your skills and expertise, we'll work together to deliver exceptional customer experiences and drive business growth. Apply now to take the first step in your journey with blithequark!