Experienced Senior Statistics Architect for Voice of the Customer Method Transformation – Big Data Analytics and Agile Development Expert

Introduction to blithequark

At blithequark, we pride ourselves on being a dynamic and innovative organization that values the contributions, management, and effect of each colleague. We strive to uphold our organization's values and effective backing promise to offer the world's first-class customer experience every day. With a strong focus on integrity and an environment where each person is seen, heard, and feels like they belong, we are committed to making a positive impact in the industry.

About the Role

We are seeking an experienced Senior Statistics Architect to join our team and assist in the transformation and innovation of our end-to-end Voice of the Customer method. As a key member of our team, you will work closely with product and process owners, subject matter specialists, and the agile team in technology to drive the development and maintenance of our new Voice of the Customer technique. This technique includes the design and programming of customer experience surveys, which are translated into over 10 languages and deployed in more than 20 countries.

Key Responsibilities

• Collaborate with utility teams to outline, frame, and capture business needs
• Develop knowledge of Voice of the Customer methods and leverage this knowledge to define and transform data within the Cornerstone big data platform
• Design and build a robust data model architecture to aid most fulfilling data processing and standardized metric definitions
• Enable big data and batch/real-time analytical solutions leveraging transformational technologies (Hadoop, HDFS, MapReduce, Hive, Spark, and Python) to deliver innovative solutions ensuring data quality and accuracy through intensive testing at variable and use case level
• Provide guidance to enhance competencies to drive efficiency in computing programs using big data ecosystem
• Power customer tale evaluation & elaboration, design and development of software programs, testing & builds automation tools
• Proactively identify and automate manual tasks to improve quality and efficiency

Essential Qualifications

To be successful in this role, you will need to have:

• Hands-on development experience on Hive/Hadoop, Pyspark, Python, shell scripting languages, development launch management, and troubleshooting understanding for data-driven projects for a span of no less than 3+ years
• Experience with agile methodologies of delivery, where small increments of a product are introduced at regular intervals to the business groups
• Strong collaboration and communication skills, with the ability to work closely with dating managers/product owners to understand functional requirements and convert them into technical deliverables

Preferred Qualifications

While not essential, the following qualifications are preferred:

• Experience with big data analytics and agile development
• Knowledge of Voice of the Customer methods and techniques
• Experience with Cornerstone big data platform
• Strong understanding of data quality and accuracy principles

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Strong technical skills, with the ability to develop and maintain complex data systems
• Excellent communication and collaboration skills, with the ability to work closely with stakeholders
• Strong problem-solving skills, with the ability to identify and resolve complex technical issues
• Ability to work in a fast-paced environment, with multiple priorities and deadlines

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. As a Senior Statistics Architect, you will have access to a range of career growth opportunities and learning benefits, including:

• Career development and education opportunities
• Training and development programs to enhance your technical and soft skills
• Opportunities to work on complex and challenging projects
• Collaboration with experienced colleagues and subject matter specialists

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and innovative work environment. Our company culture is built on the principles of integrity, respect, and inclusivity, and we strive to create an environment where each person feels seen, heard, and valued. As a colleague, you will have access to a range of benefits and perks, including:

• Competitive base salaries
• Bonus incentives
• Support for financial well-being and retirement
• Flexible working model with hybrid, onsite, or digital arrangements depending on position and business need
• Generous paid parental leave policies (depending on your location)
• Free access to on-site health facilities staffed with nurses and doctors (depending on location)
• Free and confidential counseling aid through our Healthy Minds program

Conclusion

If you are a motivated and experienced Senior Statistics Architect looking for a new challenge, we encourage you to apply for this exciting opportunity. At blithequark, we offer a dynamic and innovative work environment, a range of career growth opportunities and learning benefits, and a competitive compensation package. Don't miss out on this chance to join our team and contribute to the transformation and innovation of our end-to-end Voice of the Customer method. Apply now to take the first step towards an exciting and rewarding career with blithequark.