Experienced Customer Service Representative for Medicare – Contract-to-Hire Opportunity with blithequark, 100% Remote, Philadelphia, PA Area

Introduction to blithequark and the Role

At blithequark, a leading healthcare insurance provider, we are dedicated to delivering exceptional service to our members. As part of our commitment to excellence, we are seeking highly skilled and empathetic Customer Service Representatives to join our Medicare team on a contract-to-hire basis. This is a unique opportunity to work 100% remotely from anywhere within a one-hour radius of Philadelphia, PA 19103, and be part of a dynamic team that prioritizes customer satisfaction and care.

Job Overview

As a Customer Service Representative for Medicare at blithequark, you will play a vital role in handling claims, benefits, enrollment, member portal inquiries, ID cards, and other related issues. Your primary goal will be to provide 5-star service, ensuring that our members receive the support and solutions they need in a timely and professional manner. This role requires a strong focus on customer service, problem-solving, and effective communication, making it an ideal opportunity for individuals who are passionate about delivering exceptional customer experiences.

Key Responsibilities:

• Handle inbound customer calls regarding Medicare-related inquiries and issues, providing timely and accurate solutions.
• Utilize multiple systems simultaneously to navigate member information, claims, and benefits.
• Demonstrate empathy and understanding in addressing customer concerns, ensuring a positive and supportive interaction.
• Communicate complex information clearly and concisely over the phone, using proper grammar and professional language.
• Work collaboratively with the team to achieve service goals and uphold the high standards of our customer service.
• Be flexible and adaptable in working various shifts, including weekends and late nights, as required by the Medicare department's operational needs.

Qualifications and Skills

To be successful in this role, you must possess excellent customer-focused competencies, including strong customer service skills, empathy, and problem-solving abilities. You should have experience in call center customer service, preferably in a healthcare setting, and be comfortable working in a fast-paced environment. Strong verbal and written communication skills are essential, as well as the ability to navigate through multiple systems efficiently.

Essential Qualifications:

• Call Center Customer Service experience with inbound calls (no telesales).
• Excellent customer service skills, with a strong focus on empathy and problem-solving.
• Strong verbal and written communication skills, with the ability to communicate complex messages clearly over the phone.
• Ability to navigate through multiple systems simultaneously.
• Achieve a score of 80% or above on the eSkills test.

Preferred Qualifications:

• High School Diploma or GED with at least 2 years of customer service experience or call center experience.
• Healthcare industry experience, particularly in Medicare or a related field.
• Previous experience in a call center customer service role, handling inbound calls.
• Medical background or knowledge, which can be beneficial in understanding member inquiries and concerns.

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our team members. As a Customer Service Representative for Medicare, you will have the opportunity to enhance your skills in customer service, problem-solving, and communication. Our contract-to-hire model also offers a potential path to permanent employment, providing you with stability and long-term career prospects. You will be part of a dynamic team that values learning, innovation, and excellence, with opportunities for professional development and advancement.

Work Environment and Culture

Our team at blithequark values diversity, inclusivity, and teamwork. We believe in creating a supportive and collaborative work environment that fosters open communication, creativity, and mutual respect. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals, with regular check-ins and team meetings to ensure you feel engaged and supported throughout your journey with us.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, including a comprehensive benefits program and opportunities for overtime. While working remotely, you will enjoy the flexibility and comfort of your own workspace, with the technology and tools provided to ensure your success in the role. Our benefits package is designed to support your well-being and career growth, with details to be discussed during the hiring process.

Conclusion and Call to Action

If you are a motivated and customer-focused individual looking for a challenging and rewarding role in a dynamic healthcare insurance environment, we encourage you to apply for the Customer Service Representative for Medicare position at blithequark. This contract-to-hire opportunity offers a unique chance to work remotely, develop your skills, and be part of a team that prioritizes excellence and customer satisfaction. Please submit your application, and we look forward to the opportunity to discuss how you can contribute to our team's success.

To express your interest or learn more about this opportunity, please do not hesitate to reach out. We are eager to hear from talented individuals who share our passion for delivering exceptional customer service and are ready to embark on this exciting journey with blithequark.