**Experienced Web Chat Agent – Automotive and Recreational Vehicle Support Specialist**

Are you a customer service enthusiast with a passion for the automotive and recreational vehicle industries? Do you thrive in fast-paced environments and enjoy the challenge of providing exceptional support to clients? If so, we invite you to join our dynamic team at blithequark as a Web Chat Agent, where you will play a vital role in enhancing our dealer clients' online presence and driving revenue through website traffic. **Job Overview** At blithequark, we are dedicated to revolutionizing the way our dealer clients interact with their customers online. As a Web Chat Agent, you will be the face of our company, providing top-notch support to clients through online chat. Your primary objective will be to address a diverse range of customer inquiries, deliver precise information regarding products and services, and convert these engagements into valuable leads. If you are a motivated and customer-focused individual with a knack for working efficiently in a fast-paced environment, we encourage you to apply for this exciting opportunity. **Key Responsibilities** As a Web Chat Agent at blithequark, you will be responsible for: * Addressing a diverse range of customer inquiries through online chat, providing accurate and timely responses to clients' questions and concerns. * Delivering precise information regarding products and services to clients, ensuring that they have a seamless and enjoyable online experience. * Assisting in scheduling appointments by gathering relevant information from clients, such as contact details and preferred dates and times. * Continuously building and maintaining a comprehensive knowledge base on our ever-evolving products and services, staying up-to-date on the latest developments and innovations in the automotive and recreational vehicle industries. * Capturing and logging customer contact details for lead generation and analysis, helping us to better understand our clients' needs and preferences. * Summarizing customer interactions based on their needs for effective client follow-up, ensuring that we provide personalized support to our clients and build strong relationships with them. **Required Skills** To succeed as a Web Chat Agent at blithequark, you will need to possess the following skills: * Exceptional customer service abilities, with a knack for working efficiently in a fast-paced environment. * Strong decision-making and analytical skills, enabling you to think critically and make informed decisions in a dynamic and ever-changing environment. * Proficient typing skills, with a minimum speed of 35 WPM, allowing you to respond quickly and accurately to clients' inquiries. * Basic familiarity with internet navigation and Windows-based applications, ensuring that you can navigate our systems and tools with ease. * Proven multitasking capabilities, with the ability to handle multiple chats and tasks simultaneously, prioritizing your workload and managing your time effectively. * Professional demeanor with excellent written and verbal communication skills, enabling you to communicate effectively with clients and colleagues alike. **Qualifications** While prior experience in retail customer service or the automotive sector is advantageous, it is not mandatory. However, we do require the following qualifications: * Prior experience in office settings, customer service, or call center environments, with a minimum of 2 years of experience. * Must be fluent in English, both written and spoken, with excellent communication skills. * Willingness to undergo a background check, ensuring that you meet our company's security and compliance requirements. * High School Diploma, GED, or equivalent certification, demonstrating your commitment to education and personal development. **Career Growth Opportunities** As a Web Chat Agent at blithequark, you will have the chance to cultivate your customer service expertise, expand your understanding of automotive products, and explore potential career advancement within the automotive and customer service fields. Our company is committed to providing ongoing training and development opportunities, enabling you to grow and succeed in your career. **Company Culture And Values** At blithequark, we pride ourselves on fostering a collaborative and supportive work atmosphere, where adaptability and proactive engagement are paramount. Our culture emphasizes strong communication and teamwork, providing an environment where professionals can thrive. We believe in recognizing and rewarding our employees' contributions, offering a competitive compensation package, and providing opportunities for career growth and development. **Employment Type** This is a full-time position, offering a stable and secure work environment with opportunities for career advancement. **What We Offer** As a Web Chat Agent at blithequark, you will enjoy a range of benefits, including: * Competitive salary and benefits package. * Ongoing training and development opportunities. * Collaborative and supportive work environment. * Opportunities for career growth and advancement. * Recognition and rewards for outstanding performance. * Flexible working arrangements, including remote work options. **How to Apply** If you are a motivated and customer-focused individual with a passion for the automotive and recreational vehicle industries, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job