**Experienced Full Stack Customer Service Representative – Injury Review Compensation Specialist**

At blithequark, we are dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they have personally suffered or lost a loved one due to negligence. As a key member of our team, you will play a vital role in connecting with individuals who have been affected by these issues and guiding them through the process of seeking compensation. **Job Summary:** We are seeking an experienced and results-driven Customer Service Representative to join our remote team at blithequark. As a Compensation Specialist, you will be responsible for connecting with callers who have expressed interest in potentially qualifying for compensation, providing exceptional customer service, and achieving monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates. If you are a motivated and competitive individual with excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity. **Responsibilities:** As a Customer Service Representative at blithequark, your key responsibilities will include: * Connecting with callers through an automated dialer and engaging in conversations to determine their eligibility for compensation * Handling a high volume of calls, with an average of 40-50 calls per day, and identifying 1-5 potential candidates per day * Multitasking and utilizing phone software (VICI), Proprietary Customer Relationship Database (CRM), and following scripts to ensure accurate and efficient communication * Achieving or exceeding monthly KPIs to improve retention, upsell, and cross-sell rates * Participating in training and other learning opportunities to expand knowledge of the position and stay up-to-date on industry developments * Adhering to all company policies and procedures, including data security and confidentiality protocols * Assisting with other projects as needed and demonstrating a willingness to learn and adapt to new challenges * Self-troubleshooting and problem-solving basic IT issues to ensure seamless communication with callers **Requirements:** To succeed in this role, you will need to possess the following qualifications and skills: * Excellent verbal and written communication skills, with the ability to articulate complex information in a clear and concise manner * Strong interpersonal and customer service skills, with a focus on building trust and rapport with callers * Strong problem-solving and conflict resolution skills, with the ability to navigate complex situations and find effective solutions * A competitive and results-driven mindset, with a focus on achieving monthly KPIs and exceeding sales targets * 2+ years of experience in a call-center environment, with a strong background in sales-focused customer service * Ability to work 40+ hours per week, with a flexible schedule that includes evenings and weekends * Reliable high-speed internet connection (50Mbps with 100MBps upload minimum) and a quiet, distraction-free workspace * A reliable noise-cancellation headset with a wired USB connection (average price $20-$30) * A desktop or laptop PC with 8GB of RAM, 20GB of free storage, and a 1.2 GHz or faster CPU (no Mac or Chromebook) **Benefits:** As a valued member of our team, you will enjoy a range of benefits, including: * Health insurance, vision, and dental coverage * Paid holidays and paid time off (PTO) * Eligibility for overtime outside of the training period * Opportunities for career growth and professional development * A dynamic and supportive work environment that encourages collaboration and innovation **Work Environment:** As a remote employee, you will have the flexibility to work from the comfort of your own home or office. Our team is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we are committed to providing the resources and support needed to help you succeed in your role. **Compensation:** As a Customer Service Representative at blithequark, you will have the opportunity to earn a competitive salary, with a starting rate of $17.31/hour. In addition to your base salary, you will also be eligible for commissions and bonuses, with a total compensation package of up to $33.00+/hour ($70,000+). Our compensation structure is designed to reward your hard work and dedication, with opportunities for growth and advancement as you achieve your goals. **How to Apply:** If you are a motivated and results-driven individual with a passion for customer service and sales, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or references. We look forward to hearing from you and exploring how you can contribute to our team's success. **Equal Employment Opportunity:** blithequark is an equal employment opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from qualified candidates of all backgrounds, and we are dedicated to creating a work environment that values and respects the contributions of all employees. **Contact Information:** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We can be reached at [insert contact information]. We look forward to hearing from you and exploring how you can join our team. Apply for this job