Remote Sales Support Coordinator – Holland America Line – Guest Experience & Cruise Booking Specialist (US‑Based, Immediate Start)

Embark on a Career Adventure with Holland America Line

At Holland America Line, we are not just a premium cruise line; we are a gateway to unforgettable journeys for explorers, food enthusiasts, music lovers, and anyone with a passion for discovery. With a fleet of elegantly designed, mid‑size ships that provide spacious accommodations and a curated collection of one‑of‑a‑kind experiences, we set the standard for luxury cruising worldwide. Our commitment to excellence extends beyond the ocean – it starts with the people who bring our guests’ dreams to life. As a Remote Sales Support Coordinator, you will play a pivotal role in delivering world‑class service to our Personal Cruise Consultants (PCCs) and, ultimately, to the guests who trust us with their most cherished vacations.

Why This Role Is a Unique Opportunity

This position offers you the flexibility of a 100 % remote work environment while keeping you connected to an industry that thrives on excitement, culture, and hospitality. You will become an essential partner to the sales team, providing the administrative backbone that enables our consultants to close bookings, resolve guest inquiries, and deliver exceptional experiences. If you thrive in fast‑paced, high‑volume settings, love helping people, and possess a keen eye for detail, this is the perfect role to launch or accelerate your career in travel sales support.

Core Information

• Location: Remote – United States (excluding AR, DE, HI, ME, MN, MS, NE, NH, OK, SD, VT, WV, WY)
• Start Date: Immediate openings – we are hiring now!
• Compensation: Competitive hourly wage ranging from $13.13 to $17.74 based on experience and qualifications
• Position: Sales Support Coordinator – Remote (US)
• Company Headquarters: Seattle, WA

Key Responsibilities – Your Daily Voyage

As the Sales Support Coordinator, you will be the central hub that connects our Personal Cruise Consultants with the resources they need to succeed. Your day‑to‑day duties will include, but are not limited to:

• Assist PCCs in driving sales: Provide timely data, documentation, and insights that help consultants increase market share for Holland America Line cruises and Alaska Land‑and‑Sea journeys.
• Serve as the primary point of contact for non‑revenue requests: Resolve guest inquiries related to dining arrangements, special requirements, express documents, and other post‑booking concerns.
• Process Siebel Service Requests: Enter, track, and close service tickets, ensuring accurate resolution of database ownership conflicts and assignment errors.
• Lead distribution: Evenly allocate incoming referred leads from other departments to PCCs, following established policies to maintain fairness and efficiency.
• Manage communications channels: Oversee department‑returned mail, monitor the shared email inbox, and respond to voicemail messages with professionalism and urgency.
• Support pricing and payment processes: Assist with cruise pricing calculations, payment collection, and group finalization tasks when PCCs are unavailable.
• Deliver high‑level service: Maintain exceptional service standards for both internal stakeholders and external guests, ensuring every interaction reflects Holland America’s brand values.
• Collaborate with management: Provide administrative assistance to department managers, prepare reports, and contribute to process improvement initiatives.
• Perform additional duties: Flexibility to take on ad‑hoc projects, special assignments, or cross‑functional support as directed by supervisors.

Essential Qualifications – The Foundation of Your Success

We are looking for candidates who bring a blend of experience, skill, and personal attributes that align with the demanding yet rewarding nature of this role.

• Minimum one (1) year of experience in customer service, sales support, or a related field.
• Travel or hospitality background preferred: Direct exposure to cruise, airline, or hotel environments is an asset.
• High‑volume call center experience: Ability to manage multiple inquiries simultaneously while maintaining composure.
• Proficiency with Siebel CRM: Strong product knowledge and the capacity to become an expert user quickly.
• Exceptional interpersonal skills: Proven track record of positive interactions with colleagues, supervisors, and customers at all organizational levels.
• Goal‑oriented mindset: Demonstrated ability to meet or exceed personal performance targets and support broader departmental objectives.
• Attention to detail: Meticulous approach to data entry, documentation, and problem resolution.
• Self‑motivation and independence: Thrive in a remote setting, managing time effectively without constant supervision.
• Strong organizational abilities: Prioritize tasks, meet deadlines, and keep track of multiple moving parts.
• Computer literacy: Comfortable with Windows operating systems and adaptable to new software platforms.

Preferred Qualifications – The Extra Advantage

• Experience with other CRM platforms such as Salesforce, HubSpot, or Zoho.
• Familiarity with cruise‑specific terminology, itineraries, and product offerings.
• Certification in customer service excellence or sales support (e.g., Certified Customer Service Professional).
• Demonstrated experience in remote work environments, including home office setup and virtual collaboration tools (Slack, Microsoft Teams, Zoom).

Core Skills & Competencies – What Makes a Top Performer

• Communication: Clear, concise, and courteous written and verbal communication.
• Problem‑solving: Ability to dissect complex issues, identify root causes, and propose effective solutions.
• Technological agility: Rapid learning of new systems and tools, with a keen interest in staying current with industry software.
• Empathy: Understanding guest perspectives and responding with compassion and professionalism.
• Team collaboration: Working seamlessly with PCCs, managers, and cross‑functional teams to achieve shared goals.
• Time management: Prioritizing tasks amid competing deadlines and high‑volume workloads.
• Adaptability: Thriving in a dynamic environment where priorities may shift quickly.

Career Growth & Development – Your Path Forward

Holland America Line invests heavily in its people. As a member of our remote sales support team, you will have access to a robust learning ecosystem designed to accelerate your professional growth.

• On‑boarding program: Comprehensive training that covers cruise product knowledge, Siebel CRM mastery, and our service excellence standards.
• Continuing education: Tuition reimbursement for relevant courses, certifications, and industry conferences.
Leadership pathways: Opportunities to advance into senior support roles, team lead positions, or cross‑functional roles within sales, operations, or marketing.
• Mentorship initiatives: Pairing with experienced colleagues who can guide your development and offer career advice.
• Performance incentives: Recognition programs, bonuses, and awards that celebrate individual and team achievements.

Work Environment & Company Culture – What It’s Like to Be Part of the Crew

Although you will be working from the comfort of your home, you will never feel isolated. Holland America fosters a collaborative, inclusive, and supportive culture that mirrors the camaraderie found aboard our ships.

• Virtual community: Regular team huddles, video conferences, and digital social events that keep everyone connected.
• Diversity & inclusion: A workplace where every voice is valued, and diversity of thought drives innovation.
• Commitment to sustainability: Aligning with our environmental stewardship goals, we encourage responsible practices both on‑shore and at sea.
• Employee wellness: Access to health and wellness resources, including mental health support, fitness programs, and ergonomic guidance for home offices.
• Transparent communication: Open lines of dialogue with leadership, frequent updates on company strategy, and clear expectations.

Compensation, Perks & Benefits – More Than Just a Salary

We recognize that a rewarding career is built on a comprehensive total rewards package. While the hourly base range is $13.13 to $17.74, your total compensation may include the following components:

• Competitive hourly wage: Determined by experience, performance, and location.
• Health benefits: Medical, dental, and vision coverage options for you and eligible dependents.
• Retirement savings: 401(k) plan with company match to help you build a secure financial future.
• Employee Stock Purchase Plan (ESPP): Opportunity to become a partial owner in the company you help grow.
• Travel privileges: Discounted or complimentary cruises for you and your family, allowing you to experience the product firsthand.
• Performance incentives: Quarterly bonuses, reward programs, and recognition events.
• Professional development: Tuition reimbursement, certification funding, and access to e‑learning platforms.
• Work‑life balance: Flexible scheduling, paid time off, and a remote work environment that supports personal needs.

Equal Opportunity & Inclusion – Our Commitment to You

Holland America Line is an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable law. Reasonable accommodations are available upon request for candidates with disabilities throughout the hiring process.

How to Apply – Set Sail on Your Next Career Adventure

If you are excited about joining a world‑renowned cruise line and believe you have the passion, skills, and drive to excel as a Remote Sales Support Coordinator, we want to hear from you! Click the link below to submit your application, and let’s embark on this journey together.

Apply Now – Start Your Voyage with Holland America Line

Join Us and Make Waves in the Travel Industry

Every day at Holland America Line is an opportunity to create lasting memories for guests and to grow professionally in a supportive, dynamic environment. Your expertise as a Sales Support Coordinator will be a cornerstone of our success, ensuring that our consultants have the tools, information, and confidence they need to close bookings and delight travelers worldwide. Don’t miss this chance to become part of a storied brand that values innovation, excellence, and the human connection.

Apply today and set a new course for your career!