Experienced Customer Service Supervisor – Strategic Leadership and Customer Experience Expertise for a Safer, Sustainable, and More Connected World

Introduction to blithequark

At blithequark, we are passionate about unleashing the potential of our employees as we work together to create a safer, sustainable, and more connected world. Our company is built on a foundation of diversity, innovation, and customer satisfaction, and we are seeking a highly skilled and experienced Customer Service Supervisor to join our team in Katy, TX. As a key member of our Customer Service Department, you will play a vital role in supporting our Strategic and Key Oil and Gas customers, driving business growth, and delivering exceptional customer experiences.

Job Overview

Our Customer Service Teams at blithequark are the face of our company, interacting with customers, sales representatives, and service teams to provide pre-sales and post-sales support. As a Customer Service Supervisor, you will be responsible for the day-to-day management of our Customer Service team, focusing on resource allocation, performance management, and coaching. You will also collaborate with cross-functional teams to drive process improvements, identify areas for change, and implement strategies to maintain our department's strategic vision. Your ultimate goal will be to establish and maintain strong business relationships with our customers, driving customer satisfaction, loyalty, and revenue growth.

Key Responsibilities

• Manage a team of customer service associates, focusing on time and attendance, performance reviews, and career development to ensure exceptional customer experiences.
• Develop self-directed teams that provide excellent service to our customers, promoting a culture of continuous improvement and customer-centricity.
• Meet customer requirements by implementing efficient processes, leveraging technology, and collaborating with internal stakeholders to drive business outcomes.
• Build and maintain strong business relationships with customers, understanding their needs, and delivering tailored solutions to drive customer satisfaction and loyalty.
• Independently investigate and resolve customer issues, using analytical skills, and collaborating with internal teams to ensure timely and effective resolutions.
• Identify areas for improvement, drive corrective actions, and implement projects to raise customer satisfaction levels, using data-driven insights and industry best practices.
• Delegate authority, approve resolutions, and use TEOA tools to ensure high-quality standards and compliance with company policies and procedures.
• Participate in regular meetings with sales, marketing, and other stakeholders to exchange information, initiate improvement actions, and drive business growth.
• Conduct monthly reviews of customer satisfaction results, analyzing data, and developing action plans to deliver best-in-class customer experiences.

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree, preferably in a related field, with a minimum of 3+ years of experience in customer service, or prior related work experience.
• Familiarity with Lean/Six Sigma methodologies, and a proven track record of driving process improvements and customer satisfaction.
• Proficiency in Microsoft Suite, including Outlook, Excel, Word, PowerPoint, and other productivity tools.
• Effective analytical, interpersonal, and communication skills, with the ability to work with diverse stakeholders, including customers, sales teams, and internal stakeholders.
• Prior supervisory experience, preferably in a customer-facing environment, with a proven ability to develop and lead high-performing teams.

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience working in the oil and gas industry, or a related field, with a deep understanding of the sector's challenges and opportunities.
• Knowledge of export control laws and regulations, with experience working in a compliance-driven environment.
• Certification in customer service, sales, or a related field, such as Six Sigma, or a similar professional designation.
• Experience working with CRM systems, sales force automation tools, or other customer-facing technologies.

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong leadership and management skills, with the ability to develop and lead high-performing teams.
• Excellent communication, interpersonal, and customer service skills, with the ability to build strong relationships with diverse stakeholders.
• Strong analytical and problem-solving skills, with the ability to drive process improvements and customer satisfaction.
• Ability to work in a fast-paced environment, prioritizing multiple tasks, and meeting deadlines.
• Strong attention to detail, with a focus on quality, compliance, and customer satisfaction.

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Supervisor, you will have access to a range of training and development opportunities, including:

• Leadership development programs, designed to enhance your management and leadership skills.
• Customer service training, focused on delivering exceptional customer experiences and driving customer satisfaction.
• Industry-specific training, providing insights into the oil and gas sector, and the latest trends and technologies.
• Cross-functional training, offering opportunities to work with different departments, and develop a deeper understanding of our business operations.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. As a Customer Service Supervisor, you will be part of a dynamic team, working in a collaborative and supportive environment. Our company values include:

• Integrity, with a focus on ethics, compliance, and transparency.
• Accountability, with a emphasis on personal responsibility, and a commitment to delivering results.
• Inclusion, with a focus on diversity, equity, and respect for all employees, customers, and stakeholders.
• Innovation, with a commitment to continuous improvement, and a passion for driving growth and success.
• Teamwork, with a focus on collaboration, communication, and mutual support.

Compensation and Benefits

We offer a competitive compensation package, including:

• A base salary, commensurate with experience, ranging from $63,100 to $94,700 per annum.
• A comprehensive benefits package, including health insurance, 401(k), disability, life insurance, employee stock purchase plan, paid time off, and voluntary benefits.
• Opportunities for career growth and development, with a focus on leadership development, customer service training, and industry-specific training.

Conclusion

If you are a motivated and experienced customer service professional, looking for a new challenge, and an opportunity to make a real difference, we encourage you to apply for this exciting role. As a Customer Service Supervisor at blithequark, you will be part of a dynamic team, working in a collaborative and supportive environment, with a focus on delivering exceptional customer experiences, and driving business growth. Apply now, and take the first step towards an exciting and rewarding career with blithequark.