**Experienced Benefit Relationship Manager (BRM) – Strategic Benefit Plan Design and Client Partnership Development**
About CVS Health
At CVS Health, we are driven by a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand – with heart at its center – our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose, empowering every one of us to feel empowered by the role we play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient, and affordable.Job Summary
As a Benefit Relationship Manager (BRM), you will play a critical role in the strategic documentation and deployment of our clients’ prescription benefit plan designs. This position offers valuable leadership experience through managing project teams, and you will be seen as a client problem-solver, bringing innovative solutions to high-profile clients. You will accomplish this by building relationships with key client partners through a consultative approach to understand client benefit plan design needs, translating client needs and requirements to internal CVS Health teams, and facilitating internal and external meetings and presentations to provide status updates and make decisions relative to client benefit setup.Key Responsibilities
- Build relationships with key client partners through a consultative approach to understand client benefit plan design needs.
- Translate client needs and requirements to internal CVS Health teams such as Benefits Coding and Quality Analysis.
- Facilitate internal and external meetings and presentations to provide status updates and make decisions relative to client benefit setup.
- Exceed client satisfaction score targets and work towards reduced service warranty payments to clients.
- Operate in a fast-paced environment with tight deadlines, making key decisions and working autonomously.
- Contribute to CVS Health's position as a leader in client satisfaction and service in the Pharmacy Benefit Management marketplace.
Essential Qualifications
- 5 or more years of experience in benefit plan design/coding/testing/account management, or related field.
- Willingness and ability to travel up to 10% for client support if needed.
Preferred Qualifications
- Expert level experience in RX Claim.
- Experience with Benefit Builder and FMS.
- PBM industry experience.
- Proven benefits coding operations experience.