**Experienced Customer Experience Project Manager – Driving Innovation in Guest Experience at blithequark**

Are you a seasoned project manager with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join the Customer Experience team at blithequark, where you'll play a pivotal role in shaping the future of guest experiences at Walt Disney World Resort. **About blithequark and the Customer Experience Team** blithequark has long been synonymous with world-class service and exceptional guest experiences. Our Customer Experience organization is dedicated to making planning a Walt Disney World vacation as magically simple and intuitive as the destination itself. We're passionate about delivering end-to-end shopping, purchasing, and planning elements that exceed our guests' expectations. As a leader in Customer Experience, we're committed to continuous improvement and innovation, and we're seeking a talented Customer Experience Project Manager to join our team. **The Role** As a Customer Experience Project Manager at blithequark, you'll report to the Senior Manager Customer Experience Strategy and support various responsibilities within the Customer Experience Strategy ecosystem. Your primary focus will be on overall program management and delivery of CX-focused technology improvements. You'll work closely with partner teams to coordinate projects, build and deliver presentations, manage timelines, and lead and support forums. Your expertise will be essential in ensuring accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics. **Key Responsibilities** * Support and implement the Customer Experience roadmap, establishing and delivering on key achievements * Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums * Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics * Engage with technology and digital professionals to represent Walt Disney World site Customer Experience priorities * Demonstrate deep expertise and constantly monitor the pulse of the customer experience * Collaborate with cross-functional teams to drive innovation and improvement in guest experiences * Develop and maintain relationships with stakeholders to ensure successful project delivery **Essential Qualifications & Skills** * Three (3)+ years of experience in project management and/or product development * Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions * Ability to challenge the status quo while still building strategic alliances/relationships within and outside the blithequark organization * Experience managing a large volume of complex work, prioritizing to ensure results are achieved * Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment * Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling * Understanding of Agile technical practices and testing concepts * Prior experience in working with technical product teams * Knowledge of blithequark channels is a plus **Preferred Qualifications & Skills** * Bachelor's degree in Business, Project Management, Product Management, or equivalent field * Experience working in a similar role within the Customer Experience or Guest Experience space * Familiarity with Walt Disney World Resort and its operations * Strong analytical and problem-solving skills * Ability to work in a fast-paced environment with multiple priorities and deadlines **Career Growth Opportunities & Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Customer Experience Project Manager, you'll have access to a range of learning and development opportunities, including: * Regular training and development programs to enhance your project management and customer experience skills * Opportunities to work with cross-functional teams and collaborate with stakeholders to drive innovation and improvement * A dynamic and supportive work environment that encourages creativity and entrepreneurship * A comprehensive benefits package, including health insurance, retirement savings, and paid time off **Work Environment & Company Culture** blithequark is a dynamic and innovative company that values creativity, entrepreneurship, and collaboration. Our work environment is fast-paced and challenging, but also supportive and inclusive. We're committed to creating a workplace culture that's welcoming and inclusive for all employees, regardless of their background, culture, or identity. **Compensation, Perks, & Benefits** We offer a competitive compensation package, including a salary, benefits, and perks. Our benefits package includes: * Comprehensive health insurance * Retirement savings plan * Paid time off * Flexible work arrangements * Access to on-site fitness center and wellness programs * Discounts on blithequark merchandise and experiences **How to Apply** If you're a motivated and experienced project manager with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating a workplace culture that's inclusive and respectful of all employees. Apply for this job