Customer Service & Optical Success Lead

About Tajima Direct Tajima Direct is a California-based e-commerce company specializing in premium prescription and polarized sunglass lenses custom-fit into customers’ existing frames. We’re bringing true optical craftsmanship and advanced technology into the digital age — offering high-quality lens replacement for virtually any frame. Job Summary We’re hiring a Customer Service & Optical Success Lead to join our growing team. This is a great opportunity for someone with optical training or customer-facing experience who’s eager to play a key role helping customers upgrade their favorite sunglasses with world-class Tajima polarized and prescription lenses — while learning how technology and AI are reshaping modern optical care. You’ll work directly with the founder and CEO, supporting our customers and ensuring each order is handled with precision, communication, and care. Responsibilities • Communicate with customers via email, chat, and phone regarding lens options and prescription orders • Review orders for completeness and coordinate with the lab and shipping team • Troubleshoot customer issues and provide solutions with empathy and professionalism • Maintain accurate order information in our CRM (Shopify, Airtable, Help Scout) • Collaborate with the founder on improving systems and scaling operations Qualifications • Optical program student or graduate (Opticianry, Optical Technology, or Vision Care) • ABO certified or planning to become certified • Strong written and verbal communication skills • Detail-oriented and comfortable reviewing prescription details • Tech-comfortable and eager to learn new tools and workflows • Local to the Bay Area preferred for in-person onboarding and collaboration (remote considered within California) Why Join Us • Direct mentorship and training from the founder & CEO • Exposure to advanced lens technology and AI-powered optical systems • Defined growth path into Customer Service & Operations Lead • Be part of a small, innovative team redefining the eyewear experience How to Apply Email your resume to [email protected] Optional: include a short (1–2 minute) video about why you’re interested and why you’d be a great fit. Apply tot his job Apply To this Job