Experienced Customer Support Specialist for Innovative Vacation Rental Software – Fully Remote Opportunity with LATAM Team

Welcome to blithequark

blithequark is not just any startup; we're a fast-growing company leading the vacation rental industry with our innovative software. Having raised $30M, we're committed to empowering property owners and managers to efficiently manage and market their rental businesses online. As an international team of more than 350 people from over 60 different nationalities, founded in the heart of sunny Barcelona, we're dedicated to making a significant impact in the industry.

About the Role

We're looking for a Customer Support Specialist to join the blithequark team in a fully remote capacity. As a Customer Support Specialist, your primary focus will be on helping customers navigate and succeed with blithequark's software. You'll become a product expert, guiding customers in setting up their accommodation websites and growing their vacation rental businesses. Your day-to-day activities will involve promptly responding to support requests, troubleshooting issues, and offering advice to help customers get the most out of blithequark's platform.

Key Responsibilities

• Provide top-tier support via phone, email, or chat to ensure customer satisfaction and resolve issues promptly.
• Troubleshoot and solve general technical issues related to the blithequark platform, utilizing your excellent problem-solving skills.
• Report customer feedback and issues to relevant teams and follow up as needed to ensure continuous improvement.
• Identify and document any software bugs or issues, contributing to the ongoing development and refinement of blithequark's software.
• Collaborate with internal teams to stay updated on new features, best practices, and industry trends, further enhancing your product expertise.

What Makes You a Great Fit?

To excel in this role, you should have:

• Experience in technical customer support or a similar role, with a strong background in troubleshooting and problem-solving.
• Strong communication skills in English, both verbal and written, with the ability to articulate complex technical information in a clear and concise manner.
• Patience, attention to detail, and a logical approach to problem-solving, ensuring that you can effectively resolve customer issues and provide excellent support.
• Excellent troubleshooting skills, with the ability to diagnose technical issues and provide timely resolutions.
• Ability to work independently while managing multiple priorities in a fast-paced environment, demonstrating your capacity to adapt to changing circumstances and prioritize tasks effectively.
• A positive attitude and a strong sense of responsibility, with a commitment to delivering exceptional customer support and contributing to the success of blithequark.
• Experience with CRM and customer support tools like Zendesk, Intercom, or Freshdesk, with the ability to quickly learn and adapt to new systems and technologies.
• Experience in the travel or hospitality industry is a plus, although not required, as we welcome candidates from diverse backgrounds and industries.

Why You'll Love Us

At blithequark, we're proud of our dynamic, international team and the contagious energy, hard work, and passion that drives us. We celebrate diversity and are committed to creating a workplace where everyone feels heard and valued. As a member of our team, you'll enjoy:

• The freedom to work from home, with the flexibility to create a schedule that suits your needs and preferences.
• A competitive salary in EUR/USD, recognizing your skills and experience.
• Expense coverage for computers and gadgets, ensuring that you have the right tools to excel in your role.
• A great culture and working environment, with an international team of over 60 different nationalities, providing a unique and enriching experience.
• Opportunities to travel to our yearly team-building events, fostering connections and camaraderie among team members.
• A referral program that offers paid compensation, recognizing your contributions to the growth and success of blithequark.
• Endless opportunities for growth and development, with a career adventure that's tailored to your interests and aspirations.
• Virtual team activities, adding a dash of fun to your remote work routine and promoting a sense of community and belonging.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our team members. As a Customer Support Specialist, you'll have access to:

• Comprehensive training and onboarding programs, ensuring that you're equipped with the knowledge and skills necessary to excel in your role.
• Ongoing coaching and mentoring, providing guidance and support as you navigate your career journey.
• Opportunities for professional development, including workshops, webinars, and conferences, to enhance your skills and stay up-to-date with industry trends.
• A culture of continuous learning, encouraging experimentation, innovation, and creativity.

Work Environment and Company Culture

Our company culture is built on the principles of diversity, inclusivity, and respect. We believe in creating a workplace where everyone feels valued, heard, and empowered to contribute. As a member of our team, you'll experience:

• A collaborative and supportive environment, fostering open communication and teamwork.
• A culture of recognition and appreciation, acknowledging and rewarding your achievements and contributions.
• Flexible working hours and remote work arrangements, promoting work-life balance and flexibility.
• A dynamic and international team, with opportunities to connect with colleagues from diverse backgrounds and industries.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including:

• A salary in EUR/USD, reflecting your skills and experience.
• Expense coverage for computers and gadgets, ensuring that you have the right tools to excel in your role.
• A referral program that offers paid compensation, recognizing your contributions to the growth and success of blithequark.
• Opportunities for professional development, including training, coaching, and mentoring.
• A comprehensive benefits package, including access to virtual team activities, yearly team-building events, and a culture of continuous learning.

Conclusion

If you're a motivated and customer-focused individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity. As a Customer Support Specialist at blithequark, you'll be part of a dynamic and international team, with the freedom to work from home and a competitive compensation package. Don't miss this chance to join our team and contribute to the success of blithequark. Apply now and take the first step in your career adventure!