**Experienced Customer Service Representative – Remote Opportunity at blithequark**

Are you passionate about delivering exceptional customer experiences and working in a dynamic, fast-paced environment? Do you enjoy the flexibility of remote work and the opportunity to contribute to a renowned organization? Look no further than this exciting opportunity to join blithequark as an Experienced Customer Service Representative. **About blithequark** blithequark is a leading organization in the industry, committed to providing exceptional customer service and innovative solutions to our customers. As a remote customer service representative, you will be an integral part of our team, working from the comfort of your own home to assist passengers with reservations, inquiries, and various travel-related concerns. With a passion for travel and excellent communication skills, you will thrive in this role and make a real difference in the lives of our customers. **Why You Will Love This Task** As a member of the Payments and Digital Strategy crew in the blithequark Credit Union, you will be responsible for everyday features related to checking processing, object processing, direct bills, and budget transfers. This is a unique opportunity to work in a fast-paced environment, where no two days are the same. You will be working with a talented team of professionals, who are passionate about delivering exceptional customer service and innovative solutions. **What You Will Do** As an Experienced Customer Service Representative, your key responsibilities will include: * Completing statistical access and balancing features * Coordinating return objects with contributors, door vendors, the Federal Reserve Bank, and other institutions * Assisting different departments with fraud resolution, member inquiries, and associated Accounting standard ledger balancing * Working member cases/sports assigned * Following and preserving guidelines and approaches to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws * Processing mortgage bills, multi-account, and member deposits, credit card bills, and other exams, including IRA, financial ruin, and payoff exams * Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products * Logging, studying, and making important GL, account changes, and/or returns * Processing Stop Pays and Check Batching * Completing everyday balancing and department closing * Obtaining facts from contributors for the timely and correct processing of worldwide and home budget switch requests * Researching and affirming incoming and outgoing budget switch facts * Communicating with the seller to technique budget transfers * Understanding and being acquainted with outgoing and incoming budget switch laws * Depositing check returns, studying member again exams on draft changes, technique member exams, affirm contributors for outgoing budget transfers, and Federal Reserve verifying and liberating budget transfers * Completing everyday processing of workflows associated with overdue returns, supply of receipts, overseas collections, and prison fees **All You Will Need for Success** To be successful in this role, you will need: * A high school degree or GED * Intermediate Excel and Word experience * A passion for delivering exceptional customer service and a willingness to learn and adapt to new situations * Strong communication and interpersonal skills * Ability to work independently and with minimum supervision * Ability to prioritize work and meet time limits under high-pressure situations * Ability to maintain excellent performance and attendance * Must pass relevant blithequark and Credit Union pre-employment compliance exams **Preferred Qualifications** While not required, previous customer/member carrier experience, previous banking or Credit Union experience, Episys/Symitar, and processing wires experience are highly desirable. **Skills, Licenses & Certifications** To be successful in this role, you will need: * Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software * Ability to work prolonged hours in aid of business needs * Ability to exercise excellent customer service skills * Ability to perform in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team * Ability to perform mathematical calculations and analyze data * Ability to effectively prioritize work and meet time limits under high-pressure situations * Ability to cross-train and perform any position assigned within the department * Ability to interact professionally with all personnel and contributors * Ability to work independently and with minimum supervision * Ability to self-motivate with strong employer skills and ability for interest to detail * Ability to effectively prioritize work and meet time limits * Ability to maintain excellent performance and attendance **Career Growth Opportunities and Learning Benefits** As a remote customer service representative at blithequark, you will have the opportunity to learn and grow with our organization. We offer a range of training and development programs, designed to help you build your skills and advance your career. With a focus on innovation and customer service, you will be part of a dynamic team that is shaping the future of our industry. **Work Environment and Company Culture Highlights at blithequark** At blithequark, we value our employees and strive to create a positive and inclusive work environment. Our remote work policy allows you to work from the comfort of your own home, with the flexibility to balance your work and personal life. We offer a range of benefits, including competitive compensation, comprehensive health insurance, and a 401(k) plan. Our company culture is built on a foundation of innovation, customer service, and teamwork, and we are committed to creating a workplace that is engaging, inclusive, and supportive. **Compensation, Perks, and Benefits** As a remote customer service representative at blithequark, you will receive a competitive salary, comprehensive health insurance, and a 401(k) plan. We also offer a range of perks and benefits, including: * Competitive salary and bonus structure * Comprehensive health insurance, including medical, dental, and vision coverage * 401(k) plan with company match * Flexible work schedule and remote work policy * Paid time off and holidays * Professional development and training opportunities * Access to cutting-edge technology and tools * Collaborative and inclusive work environment **Conclusion** If you are passionate about delivering exceptional customer service and working in a dynamic, fast-paced environment, we encourage you to apply for this exciting opportunity to join blithequark as an Experienced Customer Service Representative. With a focus on innovation, customer service, and teamwork, we are committed to creating a workplace that is engaging, inclusive, and supportive. Apply now to take the first step in your career journey with blithequark. Apply Job! Apply for this job