Experienced Customer Service Representative – Delivering Heart-Driven Solutions in a Dynamic Health Care Environment at blithequark

Introduction to blithequark

At blithequark, every individual shares a singular, clear purpose: bringing heart to every moment of health care. This guiding principle steers our commitment to delivering enhanced, human-centric health care solutions in a rapidly evolving world. Anchored in our brand, with heart at its core, our purpose conveys a personal message that emphasizes the importance of how we deliver our services, alongside what we deliver. Our Heart At Work Behaviors support this purpose, empowering every team member to feel valued by the role they play in transforming our culture and accelerating innovation to make health care more personal, convenient, and affordable.

Job Overview

blithequark's Customer Care division is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be the frontline ambassador for our millions of plan members, providing heart-driven service that simplifies their health care experience. If you are passionate about delivering exceptional customer service, thrive in a fast-paced environment, and are committed to making a difference in the lives of others, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Assist members with their pharmacy benefit plans, addressing inquiries regarding prescription insurance, medication coverage, and mail-order prescriptions.
• Take inbound calls, providing clear, concise, and empathetic responses to members' questions and concerns.
• Offer solutions and support to help members navigate their health care options, ensuring they understand their coverage and benefits.
• Utilize your skills and knowledge to provide personalized support, simplifying the health care experience for our members.
• Collaborate with internal teams to resolve member issues, ensuring seamless and efficient service delivery.

Requirements and Qualifications

To be successful in this role, you will need:

• Essential Qualifications:
  • 1 year of experience interacting with customers in a call center, retail, customer service environment, hospitality industry, or military experience.
  • Computer proficiency in Windows-based applications.
  • High School Diploma or equivalent.
• Preferred Qualifications:
  • Associate's degree or equivalent experience.
  • Ability to problem-solve in a positive, productive manner.
  • Comfortable relating to customers in a patient, helpful way that demonstrates genuine concern for improving their quality of life.
  • Reliability and compliance with scheduling standards.
  • Ability to exhibit patience and empathy, expressing assurance and confidence.
  • Strong customer service skills, including courteous telephone etiquette and professionalism.
  • Strong oral, interpersonal, and communication skills.

What We Offer

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Service Representative, you will have access to:

• A comprehensive training program, including 8 weeks of onsite training, to ensure your success in the role.
• Flexible scheduling options, designed to create a work-life balance that suits your needs.
• Opportunities for advancement and career growth, with clear paths for progression from Representative I to Representative II and III.
• A competitive pay range of $17.00 - $27.90 per hour, depending on experience and location.
• A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) retirement savings plan, Employee Stock Purchase Plan, and more.
• Well-being programs, education assistance, free development courses, and discount programs with participating partners.
• Paid Time Off (PTO), vacation pay, and paid holidays throughout the calendar year.

Work Environment and Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a Customer Service Representative, you will be part of a team that values collaboration, empathy, and open communication. Our culture is built on the principles of heart-driven service, innovation, and a commitment to making a positive impact on the lives of our members and the communities we serve.

How to Apply

If you are passionate about delivering exceptional customer service and are excited about the opportunity to join our team, please apply online and complete our Online Virtual Job Tryout (Interview Platform). This will give you the chance to learn more about the position and demonstrate your skills and experience.

Conclusion

At blithequark, we are dedicated to delivering heart-driven solutions that make a real difference in the lives of our members. As a Customer Service Representative, you will play a vital role in achieving this mission. If you are looking for a challenging and rewarding career opportunity with a company that truly cares about its employees and the communities it serves, we encourage you to apply for this exciting role. Join our team and become part of a dynamic and supportive environment that values your contributions and supports your growth and development.