Senior Director II, Customer Strategic Insights and Innovation Leader for blithequark's Foodservice and On-Premise Division

Introduction to blithequark and the Industry

At blithequark, we are passionate about leading the foodservice and on-premise industry with innovative solutions, strategic partnerships, and a deep understanding of our customers and consumers. As a key player in the consumer goods and beverages sector, blithequark is committed to driving growth, enhancing customer experiences, and fostering a culture of excellence. Our mission is to elevate the industry standard by providing agile thought leadership, leveraging cutting-edge analytics, and delivering forward-looking insights that propel our business forward.

Job Overview

We are seeking an exceptional Senior Director II, Customer Strategic Insights to lead our world-class organization in defining and stewarding industry, customer, and consumer insights that accelerate revenue and volume growth. This role will be instrumental in driving our 2035 vision, grounded in consumer insights, and providing thought leadership, strategic storytelling, and unlocking new opportunities through insights innovations, best practices, and partnerships.

Key Responsibilities

• Lead a high-performing team of seasoned insights directors to develop and deploy best-in-class insights that shape business direction and drive growth.
• Provide people leadership, vision, coaching, development, and guidance to ensure the success of the team and key stakeholders.
• Partner with cross-functional teams, including sales, marketing, business planning, and industry leadership, to define top opportunities and develop a robust analytics and testing agenda.
• Navigate and survey the competitive environment to identify marketplace opportunities and risks, leveraging external intelligence to inform business planning and enhance customer conversations.
• Collaborate across the blithequark global network to optimize resource utilization, share knowledge, extract applicable learning, and expand insights capabilities.
• Set strategic guidance on critical insights and storytelling required to win business renewals and drive growth for the blithequark system.
• Identify and deploy latest technologies, partnerships, and innovative approaches to ensure fast-paced and agile insights development.

Key Focus Areas

Strategic Thinking and Strategy Development

The successful candidate will define and set the agenda for critical insights and marketplace intelligence needs, partner in the development of the annual business plan, and drive strategy and opportunities to win in the marketplace. They will also drive awareness of consumer and marketplace trends to enable thought leadership against the blithequark Value Bundle.

Relationship Management

This role will act as a network partner, ensuring connectivity with other insights organizations, and leading the way for knowledge sharing and application of growth-driving intelligence for blithequark customer partners. The Senior Director II will build strong team-oriented relationships with other key internal business units and global partners, resulting in greater opportunities for the business.

People Leadership & Development

The ideal candidate will recruit and retain a high-performance team, serving as an advocate for future career opportunities and personal growth/development. They will set the agenda for training and capability building, enabling deeper thought leadership in customer relationships.

Qualifications and Experience

The minimum requirements for this role include:

• Bachelor's Degree (MBA or other graduate degree preferred)
• 10+ years of experience in the CPG industry, with senior-level experience in consumer goods/beverages
• Innovative and collaborative mindset, comfortable with disruption and able to pivot with business changes
• People leadership/management experience, specifically leading leaders of others
• Customer experience in the foodservice or CPG industry, or adjacent businesses (digital, supplier, bottler, etc.)
• Demonstrated success in leading geographically dispersed teams and experience across multiple disciplines beyond FSOP management (Human Insights, Revenue Growth Management, etc.)

Skills and Attributes Desired

The ideal candidate will possess:

• Strategic thinking with a holistic understanding of the consumer/customer landscape and clear application of pulling specific levers to build best-in-class thinking
• Advanced analytical capability and critical thinking to probe, assess, and advise on meaningful solutions
• Business planning experience and general management mindset/holistic view of the business
• Risk-taking and unafraid to disrupt the status quo, think differently, and drive new ways of working
• Capabilities with customer-specific data sources and data providers, as well as internal tools, dashboards, and data sources
• Drives organizational performance, efficiency, and effectiveness

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Director II, Customer Strategic Insights, you will have access to:

• Comprehensive training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and progression within the organization
• A collaborative and dynamic work environment that fosters innovation and creativity
• A culture that values diversity, equity, and inclusion, and promotes a sense of belonging among all employees

Work Environment and Company Culture

blithequark offers a virtual work environment, with a preference for candidates based in Atlanta or the East Coast/Central part of the US. We provide a flexible and supportive work environment that allows our employees to thrive and grow. Our company culture is built on the values of:

• Integrity and transparency
• Collaboration and teamwork
• Innovation and creativity
• Customer-centricity and focus on delivering exceptional results

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a base salary range of $224,100 - $257,600, depending on geography, job-related knowledge, skills, and experience. We also provide a full range of medical, financial, and other benefits, dependent on the position. Additionally, our annual incentive reference value percentage is 50, indicating performance at target.

Conclusion

If you are a strategic thinker, a collaborative leader, and a passionate advocate for customer-centric insights, we encourage you to apply for this exciting opportunity to join blithequark as a Senior Director II, Customer Strategic Insights. As a key member of our team, you will play a critical role in driving growth, enhancing customer experiences, and fostering a culture of excellence. Don't miss this chance to elevate your career and make a meaningful impact in the foodservice and on-premise industry. Apply now and become a part of the blithequark team!