Experienced Remote Customer Service Representative - Work from Home Opportunity with Comprehensive Training and Competitive Compensation

Introduction to TDB Communications, Inc.

TDB Communications, Inc. has been a leading provider of workforce solutions for over 21 years, placing over 2000 employees in various positions across the United States. We are now seeking enthusiastic and experienced Remote Customer Service Representatives to join our team and make a positive impact on our customers. As a Remote Customer Service Representative, you will have the opportunity to work from the comfort of your own home, with comprehensive training provided to ensure your success in this role.

About the Role

This Remote Customer Service Representative position offers a unique opportunity to work with a vibrant community and drive success through a strong and diverse skillset. As a key member of our team, you will be responsible for responding to general to moderately complex telephone calls, troubleshooting and responding to customer issues, and providing exceptional customer service. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Respond to general to moderately complex telephone calls and troubleshoot and respond to customer issues
• Answer telephone calls using an automated system and respond to general to moderately complex questions and/or forward calls to appropriate personnel
• Research member or provider calls/inquiries and respond to appropriate parties in accordance with Service Level Agreements (SLAs)
• Record calls in a Customer Relationship Management (CRM) ticketing solution, resolve customer requests/inquiries, and update CRM history with results of inquiry
• Interface with team personnel, management, and customers in reference to customer service issues
• Conduct outbound calls to customers in response to customer direction or other business needs
• Respond to numerous phone inquiries daily and use standard call-center technology: telephones, e-mail, and web browsers
• Assist callers in finishing online applications and fill out timesheets
• Adhere to privacy rules set forth by the programs we service and maintain up-to-date knowledge of regulations and policies as they apply to the various programs we service
• Report problems through an easy online system and respond to telephone inquiries within set time parameters
• Complete all assigned training as necessary

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• High School diploma or equivalent required
• Minimum one (1) year customer service experience required
• Must submit speed test via speedtest.net, with download speeds of at least 60mbps and upload speed of at least 6mbps
• Experience working with computer software, customer relationship management tools, and telephone technology
• Experience working with and skilled in the use of help desk software
• Ability to utilize problem-solving skills in complex situations
• Excellent communication skills, both written and oral
• Ability to work independently and as a team

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Previous experience working in a remote or call-center environment
• Knowledge of government agencies and programs
• Experience working with diverse customer groups
• Proficiency in multiple languages

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong customer service skills, with the ability to provide exceptional service in a fast-paced environment
• Excellent communication and problem-solving skills, with the ability to work independently and as a team
• Ability to work in a remote environment, with minimal supervision
• Strong technical skills, with the ability to learn and adapt to new software and systems
• Ability to maintain confidentiality and handle sensitive information with discretion

Career Growth Opportunities and Learning Benefits

At TDB Communications, Inc., we are committed to providing our employees with opportunities for career growth and development. As a Remote Customer Service Representative, you will have access to comprehensive training and ongoing support to ensure your success in this role. You will also have the opportunity to work with a diverse range of customers and develop your skills and knowledge in a fast-paced and dynamic environment.

Work Environment and Company Culture

At TDB Communications, Inc., we pride ourselves on our positive and supportive company culture. We believe in fostering a work environment that is inclusive, respectful, and empowering, and we are committed to providing our employees with the tools and resources they need to succeed. As a Remote Customer Service Representative, you will be working from the comfort of your own home, with the flexibility to manage your own schedule and workload.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including a base rate of $18.00 per hour, as well as medical, dental, vision, and 401k benefits. We also provide our employees with ongoing training and support, as well as opportunities for career growth and development.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We look forward to hearing from you!

Conclusion

Thank you for considering this exciting opportunity to join our team as a Remote Customer Service Representative. We believe that this role offers a unique opportunity for career growth and development, and we are committed to providing our employees with the tools and resources they need to succeed. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this role today.

We are an Equal Opportunity Employer, and we welcome applications from diverse candidates. We are committed to providing a positive and supportive work environment, and we look forward to hearing from you.