**Experienced Part-Time Tier 1 Customer Support Agent – Remote Contractor**

**Join blithequark's dynamic team as a remote contractor and provide exceptional support to high-level executives worldwide.** Are you a customer support professional with a passion for delivering top-notch service to clients across the globe? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's team as a part-time Tier 1 Customer Support Agent. As a remote contractor, you will play a critical role in ensuring the success of our online leadership development programs, providing quick and effective solutions to technical and logistical issues, and championing customer happiness and satisfaction. **About blithequark** blithequark is a leading provider of online leadership development programs, empowering executives and businesses worldwide to achieve their goals. Our mission is to deliver innovative, engaging, and effective learning experiences that drive results. As a remote contractor, you will be part of a dynamic team that is passionate about making a difference in the lives of our clients. **Key Responsibilities** As a Tier 1 Customer Support Agent, you will be responsible for: * Providing exceptional support to clients via email, chat, phone, and web-based tools, ensuring timely and effective resolution of technical and logistical issues * Accurately identifying and troubleshooting technical and non-technical issues in a timely manner for a global set of users with diverse environments and scenarios * Promptly escalating more complex problems to appropriate internal team members * Demonstrating a familiarity with standard concepts, practices, and procedures of our programs, learning content, and technical products (with training) * Continuously endeavoring to improve the quality of our support and service, both internally and externally * Monitoring live online video conferencing events and providing live immediate assistance to participants **What You Need to Succeed** To excel in this role, you will need: * 1-3 years of work experience, preferably with a SaaS company or a product/technology division * Poise and professionalism to respond to high-level executives from around the world; executive support experience is a plus * Strong communication skills—written and verbal—that recognizes and adapts to the wide range of blithequark participants. Be well-versed and comfortable with email, phone, and video (if needed) etiquette in potentially challenging or urgent situations * Familiarity with Salesforce (or other CRM), website backend/administrative interfaces (e.g. Wordpress/Rails Admin), cloud-based tools, and exposure to help desk software * Outstanding task management skills across a varied set of responsibilities in a fast-paced, high-volume environment * Fluency in Spanish, French, or Japanese is highly valued **Work Environment and Company Culture** As a remote contractor, you will have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our team is passionate about delivering exceptional support and service, and we strive to create a positive and inclusive work environment. We offer: * Onboarding and ongoing training to ensure you have the skills and knowledge needed to excel in your role * Access to resource materials and tools to help you provide top-notch support * Opportunities for career growth and professional development * A dynamic and supportive team environment **Compensation and Benefits** As a contractor, you will be paid on an hourly basis, with rates competitive with industry standards. You will also have the opportunity to earn additional income through bonuses and incentives. Please note that as a contractor, you are not eligible to enroll in blithequark's employee benefits program. **How to Apply** If you are a motivated and customer-focused individual with a passion for delivering exceptional support, we invite you to apply for this exciting opportunity. Please submit a copy of your resume, a brief cover letter (including how you heard about us), and an address to your LinkedIn profile. Candidates must be located and authorized to work in the US. **Apply Now** Apply Job! Apply for this job