UMR Web Portal Operations Configuration and Support Analyst - National Remote

Job title: UMR Web Portal Operations Configuration and Support Analyst - National Remote in Dallas, TX at UnitedHealth Group

Company: UnitedHealth Group

Job description: UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.
In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.If you are customer focused and thrive in a fast-paced environment with a focus on quality, this could be the role for you. You will receive emails direct from the user to assist with things like triaging the email to the correct area, log on/access assistance, and other troubleshooting. Quality is a primary focus in this role. Metrics for this role will consist of quality and time-based metrics. You will work independently but will have the support of being part of as group. Daily meetings with your team will be part of this role and will consist of brainstorming, you will work closely with IT in resolving these issues. If you have questions, your team lead and supervisor are excellent resources. You will work mainly in the web portal. Inbound and Outbound calls are not a major part of this positions.You will be part of UMR, UnitedHealthcare’s third-party administrator (TPA) solution, this team is growing, and the addition of a key account will be the focus to deliver custom experience for the customer. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. This role is 100% remote, and you can expect to be equipped with a laptop, docking station, mouse, headset, keyboard and 2 monitors by the company.This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 5pm CST. It may be necessary, given the business need, to work occasional overtime.You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.Primary Responsibilities:

• Use the UMR standard implementation and change documents, supported by Web Portal Operations policies and procedures to install and update the individual customer experience for a variety of constituents
• Work interdependently and autonomously to:

• Gather and document customer requirements
• Seek out clarification where necessary
• Test and develop any new coding or custom content through lower environments
• Engage all necessary business and technical teams to ensure a seamless configuration
• Perform check-out testing for all configuration implementations (new business and changes)
• Work closely with development teams for any new technical development required as part of a new customer implementation (including SSO or API integrations)
• Escalate any concerns or roadblocks that could put a seamless transition at risk for a customer
• Process review and improvement of the configuration and installation processes
• Provide regular and consistent feedback to all project teams impacted by customer implementations and changes

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age OR older
• 1+ years of Customer Service experience in a healthcare OR medical / dental insurance setting
• 1+ years of experience working with healthcare related web applications OR portals
• 1+ years of experience working on projects that span multiple functional areas
• Experience with Third-Party Benefits administration including:

• Medical/Dental/Vision claim adjudication
• Medical/Dental/Vision plan benefit design
• Prescription claims adjudication and accumulator integration
• Provider network setup and directory
• New group installations or new group implementations
• Medical Management
• Ability to work Monday - Friday, in any of our 8-hour shift schedules during our normal business hours of 8:00am - 5:00pm, including the flexibility to work occasional overtime, based on the business need

Preferred Qualifications:

• 4+ years of experience with project teams
• 4+ years of experience configuring web applications / portals
• Experience gathering information, communicating with and partnering with multiple stakeholders

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Clear and concise written and verbal communication skills, including the ability to present during meetings to a diverse audience including senior leadership

*All employees working remotely will be required to adhere to UnitedHealth Group’s Telecommuter PolicyThe hourly range for this role is $23.70 to $46.35 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.#RPO

Expected salary: $23.7 - 46.35 per hour

Location: Dallas, TX

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