**Experienced Customer Service Representative - Collections (Hybrid) at blithequark in San Antonio, Texas**
Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy working with diverse customer situations? If so, we invite you to join blithequark as an Experienced Customer Service Representative - Collections (Hybrid) in our San Antonio, Texas location. In this role, you'll be the voice of blithequark, creating meaningful connections with customers and helping them stay connected to what matters most.
**About blithequark**
blithequark is a global leader in communications and technology, dedicated to delivering innovative solutions that transform lives. Our commitment to customer service excellence is at the heart of everything we do, and we're seeking talented individuals like you to join our team. As a hybrid employee, you'll work in our center and from home, enjoying the flexibility to balance your work and personal life.
**Your Impact**
In this multi-faceted role, you'll be trained to provide billing support and perform collections management to recover past due account balances and retain customers. You'll use effective communication and interpersonal skills to assist customers with sensitive billing situations, negotiate payment arrangements, and process payment transactions. Your goal will be to bring delinquent accounts current while upholding our commitments to delivering excellent service and fostering customer loyalty.
**Day-to-Day Responsibilities**
As an Experienced Customer Service Representative - Collections (Hybrid), your day-to-day will be filled with exciting challenges and opportunities to grow. Here are some of the key responsibilities you'll undertake:
* Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
* Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers
* Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
* Process customer payments and utilize negotiation skills to set up payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
* Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
* Work in center 3-4 days weekly and remotely from home 1-2 days weekly, following a set schedule that includes breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
* Participate in Premier Service Consultant training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
**What We're Looking For**
To succeed in this role, you'll need to possess the following skills and qualifications:
* Call center or customer service experience
* Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and maintaining a professional demeanor in stressful situations
* Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
* Strong communication and interpersonal skills, with the ability to effectively listen, negotiate, and resolve customer issues
* Proficiency in using technology to manage customer interactions, including CRM software and other tools
* Ability to work independently and as part of a team, with a focus on delivering exceptional customer service and achieving business objectives
**What You Can Look Forward To**
As an Experienced Customer Service Representative - Collections (Hybrid) at blithequark, you'll enjoy a range of benefits and rewards, including:
* Paid training to complete from home, with additional resources to support your success
* Competitive hourly rate, with opportunities to earn additional incentives
* Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
* Opportunities for career growth and development, with training on the latest technology, devices, and products
* Flexible work arrangements, including hybrid work options and remote work opportunities
* Employee discounts on eligible blithequark products and services
* Access to employee wellness programs and employee assistance programs
**Work-from-Home Requirements**
As a hybrid employee, you'll need to meet the following work-from-home requirements:
* Verified internet service, with a secure, reliable, and dedicated high-speed connection to support business needs
* An established dedicated work area, including a desk, chair, electrical outlet, and direct LAN connection
* Compliance with blithequark's work-from-home standards, including technical, security, physical, and noise level requirements
* Participation in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, and other requirements
**Career Possibilities**
At blithequark, we're committed to helping our employees grow and develop their careers. As an Experienced Customer Service Representative - Collections (Hybrid), you'll have the opportunity to:
* Develop your skills and expertise in customer service, collections, and sales
* Take on new challenges and responsibilities, including Premier Service Consultant training
* Collaborate with cross-functional teams to deliver exceptional customer experiences
* Participate in training and development programs to stay up-to-date on the latest technology, devices, and products
* Pursue career advancement opportunities within blithequark, including leadership and management roles
**Join Our Team**
If you're a customer service enthusiast with a passion for delivering exceptional experiences, we invite you to join our team at blithequark. Apply today to become an Experienced Customer Service Representative - Collections (Hybrid) and start your journey with us!
**Equal Employment Opportunity**
blithequark is an equal employment opportunity employer, committed to providing a diverse and inclusive work environment. We welcome applications from qualified candidates of all backgrounds and perspectives.
**Apply Now**
To apply for this exciting opportunity, please visit our website and submit your application. We look forward to hearing from you!
Key Responsibilities
- Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions
- Instill confidence and loyalty in customers through thoughtful listening and utilizing your knowledge of blithequark's products and services to effectively service and retain customers
- Simplify the explanation of customer bills, rate plans, and features of blithequark's products and services
- Process customer payments and utilize negotiation skills to set up payment arrangements and collect balances on delinquent accounts in accordance with applicable laws, guidelines, and procedures
- Support customers with credit/inbound and outbound collections, activations, customer service, E-services, revenue, fraud, business, and technical/roaming support inquiries, and other duties as required
- Work in center 3-4 days weekly and remotely from home 1-2 days weekly, following a set schedule that includes breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service
- Participate in Premier Service Consultant training to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support
What We're Looking For
- Call center or customer service experience
- Ability to adapt in a dynamic, fast-paced environment that caters to a variety of customer situations, including defusing difficult customer situations and maintaining a professional demeanor in stressful situations
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours, with occasional overtime required
- Strong communication and interpersonal skills, with the ability to effectively listen, negotiate, and resolve customer issues
- Proficiency in using technology to manage customer interactions, including CRM software and other tools
- Ability to work independently and as part of a team, with a focus on delivering exceptional customer service and achieving business objectives
What You Can Look Forward To
- Paid training to complete from home, with additional resources to support your success
- Competitive hourly rate, with opportunities to earn additional incentives
- Comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays
- Opportunities for career growth and development, with training on the latest technology, devices, and products
- Flexible work arrangements, including hybrid work options and remote work opportunities
- Employee discounts on eligible blithequark products and services
- Access to employee wellness programs and employee assistance programs
Work-from-Home Requirements
- Verified internet service, with a secure, reliable, and dedicated high-speed connection to support business needs
- An established dedicated work area, including a desk, chair, electrical outlet, and direct LAN connection
- Compliance with blithequark's work-from-home standards, including technical, security, physical, and noise level requirements
- Participation in workspace audits, including remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, and other requirements
Career Possibilities
- Develop your skills and expertise in customer service, collections, and sales
- Take on new challenges and responsibilities, including Premier Service Consultant training
- Collaborate with cross-functional teams to deliver exceptional customer experiences
- Participate in training and development programs to stay up-to-date on the latest technology, devices, and products
- Pursue career advancement opportunities within blithequark, including leadership and management roles