Experienced Data Analyst and Customer Success Manager for Enterprise Clients – Remote Opportunity with blithequark

Introduction to blithequark

blithequark is a YC-backed, profitable Data-as-a-Service (DaaS) company, founded in 2011, with a strong commitment to building something meaningful and sustainable for the long term. We manage over 3 petabytes of data monthly, focusing on creating a lasting impact through our innovative data solutions. Our globally distributed team of over 40 remote professionals is dedicated to continuous learning, steady growth, and making a difference. With a decade-long journey of growth and profitability, we're proud of our achievements and look forward to expanding our team with like-minded professionals.

About the Role

We're seeking an experienced Data Analyst to join our team, who can excel in data analysis and take ownership of customer relationships. As an independent contributor, you'll work directly with enterprise clients to provide data insights and manage all aspects of the client relationship, similar to a Customer Success Manager. Your primary goal will be to ensure clients achieve their business objectives using our data products and build long-term partnerships with them. If you're a skilled data analyst who enjoys working directly with clients and is ready to take on the dual responsibility of driving both data insights and customer success, we'd love to hear from you!

Key Responsibilities

• Independent Data Analysis: Collaborate with enterprise clients to gather requirements, analyze large datasets, and deliver actionable insights that help them achieve their business objectives.
• Customer Success: Take full responsibility for the success of your clients, acting as the primary point of contact for all client communication, ensuring they maximize the value of our data products, and handling support requests, escalations, and proactively engaging with clients to anticipate their needs.
• Client Relationship Management: Build and maintain strong client relationships, acting as a trusted advisor, ensuring customers are satisfied, and helping them get the most out of our data services.
• Project Management: Oversee the lifecycle of data projects, ensuring timely delivery, clear communication, and successful outcomes for the client.
• Cross-functional Collaboration: Work closely with product, engineering, and other internal teams to align our data solutions with client needs, offering feedback and insights to drive improvements.

Essential Qualifications

• 5+ years of experience as a Data Analyst, with a demonstrated ability to work independently and manage end-to-end data projects.
• Previous experience in a Customer Success, Account Management, or related role, with a focus on managing enterprise client relationships.
• Strong proficiency in SQL, data visualization tools, and experience working with large datasets.
• Excellent communication skills, with the ability to explain data-driven insights to both technical and non-technical stakeholders.
• Proven ability to manage multiple projects, prioritize tasks, and deliver high-quality results in a remote, fast-paced environment.
• Self-starter with a strong sense of ownership and accountability, comfortable working independently.

Preferred Qualifications

• Experience working with remote teams and managing client relationships in a virtual setting.
• Familiarity with data visualization tools, such as Tableau, Power BI, or D3.js.
• Knowledge of programming languages, such as Python, R, or Java.
• Experience with project management tools, such as Asana, Trello, or Jira.
• Certifications in data analysis, customer success, or related fields.

Skills and Competencies

To succeed in this role, you'll need to possess a unique combination of technical, business, and interpersonal skills. Some of the key skills and competencies we're looking for include:

• Strong analytical and problem-solving skills, with the ability to interpret complex data sets and draw meaningful insights.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and internal stakeholders.
• Ability to work independently and manage multiple projects simultaneously, prioritizing tasks and delivering high-quality results in a fast-paced environment.
• Strong business acumen, with a deep understanding of the needs and challenges of enterprise clients.
• Ability to adapt to changing priorities and deadlines, with a flexible and proactive approach to work.

Career Growth Opportunities

As you excel in this role, you'll have the opportunity to build and lead a team of data analysts and customer success professionals. You'll mentor junior team members and play a crucial role in expanding the data and customer success functions as we continue to grow. With blithequark, you'll have the chance to develop your skills and expertise, take on new challenges, and advance your career in a dynamic and supportive environment.

Work Environment and Company Culture

At blithequark, we're committed to creating a positive and inclusive work environment that fosters collaboration, creativity, and growth. We believe in trusting our team members to manage their time effectively and work from anywhere, anytime. Our remote work setup allows you to work from the comfort of your own home, with a Remote Office Grant to ensure you have a comfortable and productive workspace. We also offer a range of benefits, including comprehensive health coverage, flexible leave policy, and opportunities for personal development and growth.

Compensation, Perks, and Benefits

We offer a competitive compensation package, with a range of perks and benefits designed to support your well-being and career growth. Some of the benefits you can expect include:

• 100% Remote Work: Work from anywhere, anytime, with a Remote Office Grant to ensure you have a comfortable and productive workspace.
• Comprehensive Health Coverage: We offer 100% health coverage and term life insurance to support your physical and mental well-being.
• Personal Development: Enjoy an unlimited book budget to continue learning, plus we cover Netflix and Spotify subscriptions as part of our Entertainment Allowance.
• Flexible Leave Policy: Recharge with flexible time off, as long as you're supporting your team and meeting expectations.

Conclusion

If you're a skilled data analyst who enjoys working directly with clients and is ready to take on the dual responsibility of driving both data insights and customer success, we'd love to hear from you! Apply now and help shape the future of blithequark's data-driven customer solutions. With our commitment to growth, innovation, and customer satisfaction, you'll have the opportunity to make a real impact and advance your career in a dynamic and supportive environment. Don't miss out on this exciting opportunity to join our team and take your career to the next level!