**Job Title:** Experienced Customer Account Support Specialist – Collections and Financial Services – 100% Remote Opportunity

**Job Description:**

About blithequark

At blithequark, we're passionate about empowering individuals with quality vehicles and innovative financial solutions. Our mission is to provide a seamless experience for our customers, and we're seeking a talented Customer Account Support Specialist to join our team. With over 65 locations across the Southeast and a rich history of growth, blithequark is one of the fastest-growing auto leasing and finance companies in the United States.

Our Culture and Values

At blithequark, we pride ourselves on having a diverse and inclusive environment that fosters career growth and advancement. Our core values are the foundation of our culture, and we're committed to living them every day: * **Integrity**: We operate with transparency and honesty in all our interactions. * **Innovation**: We're always looking for new and better ways to serve our customers and improve our processes. * **Inclusion**: We celebrate our differences and strive to create a welcoming environment for everyone. * **Service**: We're dedicated to providing exceptional service to our customers and each other. * **Success**: We're driven to achieve our goals and exceed expectations.

About the Role

We're seeking a highly motivated and results-driven Customer Account Support Specialist to join our team. As a 100% remote position, you'll have the flexibility to work from anywhere, but you'll be expected to be available for shift requirements between 8:00am – 7:00pm CST Monday – Friday and 8:00am – 12:00pm CST on Saturday. If you have a natural gift for talking to people, a passion for collections, and a drive to succeed, we want to hear from you.

Responsibilities

As a Customer Account Support Specialist, you'll be responsible for: * Contacting customers to determine the reason for payment delinquency and negotiating payments. * Handling accounts with speed and accuracy while maintaining professionalism. * Confirming and/or negotiating payment arrangements, researching any discrepancies. * Completing phone calls to meet required performance standards and metrics. * Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures. * Using computerized systems for tracking, information gathering, and/or troubleshooting. * Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency. * Responding with accurate information pertinent to the callers' questions using professionalism and integrity. * Adhering to all state and federal laws in the handling of accounts.

Qualifications

To be successful in this role, you'll need: * Excellent listening, oral, and written communication skills. * Attention to detail. * Professional phone etiquette. * Good follow-up skills. * Persuasive negotiation skills. * Microsoft Windows and Internet-based applications experience required. * Basic typing/data entry skills. * Ability to multi-task. * Ability to work a five-day workweek, including some Saturdays.

Education and Experience

While a high school diploma or equivalent is required, we prefer candidates with: * An Associate's or Bachelor's degree in business or a related field. * Prior experience in financial services or a similar industry.

What We Offer

As a valued member of our team, you'll enjoy: * A competitive salary and benefits package. * Opportunities for career growth and advancement. * A dynamic and inclusive work environment. * Flexible remote work arrangements. * Comprehensive training and support.

How to Apply

If you're a motivated and results-driven individual with a passion for collections and financial services, we want to hear from you. Apply now to join our team and take the first step towards a rewarding career at blithequark. Apply for this job