Experienced Customer Support Representative - Chat and Online Engagement Specialist for Automotive Industry Clients

Welcome to blithequark: Where Customer Satisfaction Meets Innovation

At blithequark, we're passionate about delivering exceptional customer experiences that drive business results for our automotive dealer clients. As a leader in the industry, we're seeking a highly skilled and enthusiastic Customer Support Rep – Chat to join our dynamic team. If you're a people person with a passion for technology and a knack for turning conversations into opportunities, we want to hear from you!

About the Role: Customer Support Rep – Chat

In this exciting role, you'll engage in online conversations with customers, representing our clients in a positive and professional light. Your primary goal will be to turn these conversations into leads that help our clients generate revenue and grow their business. You'll be the face of our company, providing accurate information about our products and services, scheduling appointments, and capturing customer contact information for lead generation and client review.

Key Responsibilities:

• Handle a wide variety of customer inquiries via online chat, providing timely and effective solutions to their queries
• Provide accurate information about our products and services, ensuring that customers have a clear understanding of what we offer
• Narrow down on appointment information to schedule appointments, helping our clients to convert leads into sales
• Capture customer contact information for lead generation and client review, ensuring that our clients have the insights they need to drive their business forward
• Summarize interactions based on customer needs for client review, providing valuable feedback that helps us to improve our services
• Develop and maintain a knowledge base of our evolving products and services, staying up-to-date with the latest developments and advancements in the industry

Qualifications and Requirements

To be successful in this role, you'll need to have a strong background in customer service, preferably in the retail or automotive industry. While experience is preferred, it's not necessary – we're looking for people with a positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change in a quick-paced work environment.

Essential Qualifications:

• Previous experience in retail customer service or the automotive industry (preferred but not necessary)
• Basic internet and window-based computer skills
• Strong ability to multitask (gaming experience is helpful)
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Ability to adapt to change and enjoy a quick-paced work environment

Preferred Qualifications:

• Experience working in a customer-facing role, preferably in the automotive industry
• Strong knowledge of our products and services (or the ability to learn quickly)
• Experience with online chat platforms and customer relationship management (CRM) software
• Certifications or training in customer service, sales, or a related field

What We Offer

At blithequark, we're committed to providing our associates with a comprehensive benefits package that includes:

• Medical, dental, vision, and life insurance
• Company contributions to your Health Savings Account (HSA)
• 6% match on 401(k)
• Paid time off and a work-life balance
• Access to our onsite dining facility, fitness center, and medical center
• Opportunities to participate in sports and social leagues, as well as volunteering initiatives through our Associate Foundation

Our Culture and Work Environment

At blithequark, we're proud of our relaxed, professional, and fun work environment. We believe in fostering a culture of innovation, teamwork, and continuous learning, where our associates can grow and thrive. Our College Station facility is equipped with state-of-the-art amenities, including an onsite dining facility, fitness center, and medical center. We're committed to promoting a healthy lifestyle and providing a non-smoking environment for all our associates.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We can't wait to hear from you and explore how you can contribute to our team's success!

Conclusion

At blithequark, we're dedicated to providing our clients with the best possible customer experience, and we're looking for talented and enthusiastic individuals to join our team. As a Customer Support Rep – Chat, you'll play a critical role in driving business results for our clients and helping us to achieve our mission. If you're ready to take your career to the next level and be part of a dynamic and innovative team, apply now and discover the blithequark difference!