**Experienced Customer Service Representative - Sales (Work From Home) at blithequark**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy the challenge of resolving complex customer issues? If so, we invite you to join blithequark as a Customer Service Representative - Sales (Work From Home) and become the voice of our company. **About blithequark** blithequark is a global leader in communications and technology, dedicated to connecting people and businesses through innovative solutions. As a member of our team, you'll be part of a dynamic and supportive community that values collaboration, creativity, and customer satisfaction. Our mission is to redefine customer service, creating meaningful connections with each customer and delivering personalized solutions to meet their unique needs. **How You'll Make an Impact** As a Premier Service Consultant specializing in customer retention, you'll play a crucial role in sustaining the customer relationship as the last line of defense in preventing churn. You'll assist customers who request to downgrade or cancel services by leveraging solution-based retention strategies to address their needs while reintroducing the value and benefits of our products and services. Your goal will be to deliver personalized and timely solutions to effectively service customers and retain their business. Your consultative approach will help you meet monthly retention goals and foster customer loyalty while delivering an exceptional customer experience. **What Your Day-to-Day Will Look Like** * Instill confidence and loyalty in customers by using problem-solving to deescalate issues and reverse the course of cancellation requests into save opportunities and right-fitting customers with the latest technology, services, and offers. * Work in a fast-paced environment that handles a high volume of calls, chats, emails, or other types of customer interactions. * Use multiple tools and systems to resolve various service, billing, and payment inquiries as well as maintain customer records. * Be an expert at simplifying the explanation of customer bills, rate plans, and features of blithequark's products and services. * When issues arise, step in to perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks such as Internet, voice, and data services. * Work a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer the customer's call and provide exceptional service. * Premier Service Consultants may be cross-trained to address a broad range of customer service call types, including collections, retention, sales channel coordination, billing and adjustments, and advanced technical support based on the needs of the business. **What You Can Look Forward to** * Paid training and additional resources to support success in your new role as a blithequark Premier Service Consultant. * Competitive hourly rate, with the potential to earn up to $22.42/hour, plus up to $36,000 in commissions yearly if all sales goals are met. * A comprehensive benefits package, including medical, dental, and vision coverage, 401(k) plan, tuition reimbursement program, paid time off, and holidays. * Opportunities for career growth and development, with training on the latest technology, devices, and products. * A dynamic and supportive work environment, with a focus on collaboration, creativity, and customer satisfaction. **What We're Looking for** * Call center or customer service experience. * Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required. * Ability to work in a fast-paced environment and handle a high volume of customer interactions. * Strong problem-solving and communication skills, with the ability to simplify complex information and resolve customer issues. * Ability to maintain customer records and use multiple tools and systems to resolve service, billing, and payment inquiries. **WFH Requirements** * You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). blithequark will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.) * Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy, etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.). * You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc. **Career Possibilities** Career possibilities are limitless with blithequark. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. If you're ready to take the lead as the voice of blithequark, we'd love to hear from you! **Equal Employment Opportunity** It is the policy of blithequark to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, blithequark will provide reasonable accommodations for qualified individuals with disabilities. **Apply Now** If you're ready to join a dynamic and supportive team and become the voice of blithequark, apply now! Apply for this job