**Senior Manager, Customer and Performance Data Solutions at blithequark**

Are you a seasoned data leader with a passion for innovation and excellence? Do you thrive in fast-paced environments where data-driven decision-making is crucial? If so, we invite you to join our Marketing Intelligence team at blithequark as the Senior Manager of Customer & Performance Data Solutions. In this pivotal role, you will lead a dedicated team of data engineers and QA specialists, guiding them in the seamless collection and integration of data that will drive business growth and success. **About blithequark** At blithequark, we are committed to living our values of Care, Integrity, Resilience, and Servant Leadership every day. Our people are our success, and we strive to create a culture that fosters collaboration, innovation, and growth. As a leader in our industry, we understand the importance of leveraging data to provide actionable insights and enhance our Marketing capabilities. Our Marketing Intelligence team plays a critical role in achieving this goal, and we are seeking an experienced and strategic leader to join our team. **Key Responsibilities** As the Senior Manager of Customer & Performance Data Solutions, you will be responsible for: ### Leadership & Management * Lead and mentor a team of data engineers and QA specialists, fostering a collaborative and high-performance culture within the team. * Oversee the day-to-day operations of the data solutions team, ensuring alignment with organizational goals and objectives. * Develop and implement strategies for data ingestion, enhancement, and utilization, collaborating with stakeholders to identify data needs and prioritize projects. ### Data Strategy & Planning * Guide the Marketing department as a Subject Matter Expert (SME) on data availability, usage, and best practices. * Develop and implement strategies for data ingestion, enhancement, and utilization, ensuring seamless data collection and harmonization tailored for performance reporting. * Collaborate with stakeholders to identify data needs and prioritize projects, ensuring data quality, availability, accessibility, and accuracy through robust processes and checks. ### Data Management * Oversee the development and maintenance of data acquisition pipelines, ETL processes, and data storage solutions, ensuring data quality, availability, accessibility, and accuracy. * Ensure seamless data collection and harmonization tailored for performance reporting, collaborating with stakeholders to identify data needs and prioritize projects. * Develop and implement strategies for data ingestion, enhancement, and utilization, guiding the Marketing department as a SME on data availability, usage, and best practices. ### Project Execution * Manage and execute projects related to data solutions requests, collaborating with internal and external teams to assess and scope data needs to meet business needs. * Lead the automation of manual data processes, checks, and audits to enhance efficiency and improve accuracy, exploring and implementing new data analytics solutions and platforms to support data democratization across the department. * Build data products for spaneting-specific use-cases and business needs, driving continuous improvement in data management practices and tools. ### Innovation & Improvement * Explore and implement new data analytics solutions and platforms to support data democratization across the department, building data products for spaneting-specific use-cases and business needs. * Drive continuous improvement in data management practices and tools, collaborating with stakeholders to identify data needs and prioritize projects. * Develop and implement strategies for data ingestion, enhancement, and utilization, ensuring seamless data collection and harmonization tailored for performance reporting. **Benefits and Perks to Help You Keep Climbing** At blithequark, we offer a comprehensive benefits package that includes: * Competitive salary, industry-leading profit-sharing program, and performance incentives * 401(k) with generous company contributions up to 9% * New hires are eligible for up to 2-weeks of vacation, earned for use in the following vacation year (April 1 – March 31) * In addition to vacation, new hires are eligible for up to 56 hours of paid personal time within a 12-month period * 10 paid holidays per calendar year * Birthing parents are eligible for 12-weeks of paid maternity/parental leave * Non-birthing parents are eligible for 2-weeks of paid parental leave * Comprehensive health benefits, including medical, dental, vision, short/long-term disability, and life insurance benefits * Family care assistance through fertility support, surrogacy, and adoption assistance, lactation support, subsidized back-up care, and programs that help with loved ones in all stages * Holistic Wellbeing programs to support physical, emotional, social, and financial health, including access to an employee assistance program offering support for you and anyone in your household, free financial coaching, and extensive resources supporting mental health * Domestic and International space-available flight privileges for employees and eligible family members * Career development programs to achieve your long-term career goals * Worldwide partnerships to engage in community service and innovative goals created to focus on sustainability and reducing our carbon footprint * Business Resource Groups created to connect employees with common interests to promote inclusion, provide perspective, and help implement strategies * Recognition rewards and awards through the platform Unstoppable Together * Access to over 500 discounts, specialty savings, and voluntary benefits through Deltaperks, such as car and hotel rentals, auto, home, and pet insurance, legal services, and childcare **What You Need to Succeed** To be successful in this role, you will need: * 3+ years of experience in managing technical teams and projects * 4+ years of experience leading an Engineering team familiar with large cloud environments, Big Data technologies * 10+ years of development experience in Teradata, SAS, SQL, Python * Demonstrated ability to work in a fast-paced, dynamic environment * Proven experience in leading and managing data engineering teams * Verified track record of designing and implementing data platform migrations * Ability to manage multiple parallel projects while delivering quality releases on schedule * Deep knowledge of traditional data warehousing (models, practices, and processes), cloud-based data warehouses, data lakes, and data streaming * Exceptional system design abilities, including high-scale ETL/ELT pipelines, leveraging Python * Proficiency in SQL, SAS, Teradata, Python, AWS S3, and Redshift or other data manipulation languages * Ability to communicate complex data concepts to non-technical stakeholders * Strong analytical and problem-solving abilities * Excellent leadership, team management, and interpersonal skills * Consistently prioritizes safety and security of self, others, and personal data * Embraces diverse people, thinking, and styles * Possesses a high school diploma, GED, or high school equivalency * Is at least 18 years of age and has authorization to work in the United States **What Will Give You a Competitive Edge** To stand out in this role, you will need: * Bachelor of Master of Computer Science, Engineering, or related discipline or equivalent experience required * Experience working with large and highly complex data sets * Experience working in spaneting operations and the airline industry * Familiarity working with Delta’s internal data ecosystem (ex: RPAD) * Adobe Analytics and Salesforce Marketing Cloud product experience If you are a seasoned data leader with a passion for innovation and excellence, we invite you to join our Marketing Intelligence team at blithequark as the Senior Manager of Customer & Performance Data Solutions. Apply now and take the first step towards a challenging and rewarding career with blithequark. Apply for this job