**Experienced Customer Service Representative – Remote/Flexible Schedule**

Are you a compassionate and empathetic individual with a passion for helping others? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join blithequark as a Customer Service Representative, where you'll have the opportunity to make a positive impact on people's lives while enjoying a flexible and fulfilling work-from-home experience. At blithequark, we're dedicated to providing exceptional customer service to our clients, and we're seeking experienced professionals like you to join our team. As a Customer Service Representative, you'll be working on behalf of a client that provides payroll services for individuals in self-directed Medicaid programs. This means you'll be helping patients and caregivers navigate the complexities of these programs, ensuring that they receive the care and support they need. **About the Role** As a Customer Service Representative, you'll be responsible for answering incoming calls from patients and caregivers, providing information and assistance with enrollment, program applications, and payroll-related inquiries. You'll also be utilizing de-escalation techniques to support upset or frustrated callers, offering guidance and directions to resolve any issues they're facing. Your excellent communication and problem-solving skills will be essential in providing a positive experience for our clients. **Key Responsibilities** * Answering incoming calls from patients and caregivers with compassion and professionalism * Assisting with enrollment, program applications, and setup in applicable systems * Retrieving information to assist caregivers with payroll-related inquiries * Utilizing de-escalation techniques to support upset or frustrated callers * Offering guidance and directions to resolve any issues our clients are facing * Documenting information and outcomes as necessary **About You** To succeed in this role, you'll need to possess a strong customer service background, with at least one year of experience in a similar position. You'll also need excellent computer skills, the ability to offer empathy and patience, and a friendly demeanor at all times. Your active listening skills, excellent written and verbal communication skills, and strong attention to detail will be essential in providing a positive experience for our clients. **Essential Qualifications** * At least one year of customer service experience * Strong computer skills and ability to offer troubleshooting advice * Ability to offer empathy, patience, and a friendly demeanor at all times * Ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * Ability to multitask and adapt to change in a fast-paced environment * Quality-focused mindset and desire to achieve first call resolution whenever possible * Ability to accurately and confidently work with numbers and discuss money **Home Office Environment** To ensure your success as a Customer Service Representative, you'll need to meet the following technical requirements: * Computer: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) * Memory: 8GB of RAM * CPUs (Speed * Processors): 6 * Hard Drive: At least 500MB of free space * Sound: sound card (standard on most computers) * Up-to-date antivirus software * Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) * Dual monitors * A USB noise-cancelling headset * A webcam for your certification experience **Flexible Hours of Operation** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. **Pay and Perks** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting blithequark, you'll need to successfully complete a Certification class, which will take place from December 30th through January 8th. While you won't be able to invoice for the $13 per hour during Certification, you'll receive $250 after you successfully complete certification and begin servicing. As an independent contractor, you'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! **Join the blithequark Team** If you're a motivated and compassionate individual with a passion for helping others, we invite you to join our team as a Customer Service Representative. Apply now and take the first step towards a flexible and fulfilling work-from-home experience. Apply Job! Apply for this job