**Experienced Customer Service Representative – Flexible Remote Opportunity for Medicaid Payroll Services**

Are you a compassionate and detail-oriented individual with a passion for helping others? Do you thrive in a fast-paced environment and enjoy working independently? If so, we invite you to join blithequark as a Customer Service Representative, providing exceptional support to patients and caregivers in self-directed Medicaid programs. At blithequark, we understand the importance of delivering high-quality care to those who need it most. As a Customer Service Representative, you will play a vital role in facilitating payments to caregivers, ensuring they receive fair compensation for their hard work. With a flexible remote schedule and competitive hourly rate, this opportunity is perfect for those seeking a fulfilling and flexible career. **Key Responsibilities:** As a Customer Service Representative, you will be responsible for: * Answering incoming calls from patients and caregivers with compassion and professionalism, responding to their questions and providing important information * Actively assisting with enrollment, program applications, and set up in applicable systems * Retrieving information to assist caregivers with any payroll-related inquiries * Utilizing de-escalation techniques when supporting upset or frustrated callers * Offering guidance and directions to both caregivers and patients to effectively resolve any issues they're facing * Documenting information and outcomes as necessary **About You:** To succeed in this role, you should possess: * At least one year of customer service experience, with a proven track record of delivering exceptional service * Strong computer skills and the ability to offer troubleshooting advice when necessary * The ability to offer empathy, patience, and a friendly demeanor at all times * The ability to handle calls of a sensitive nature and de-escalate emotionally charged patients and caregivers * Great active listening skills * Excellent written and verbal communication skills * Strong attention to detail * The ability to multitask and adapt to change in a fast-paced environment * A quality-focused mindset and a desire to achieve first call resolution whenever possible * The ability to accurately and confidently work with numbers and discuss money **Your Home Office Environment:** To ensure your success as a Customer Service Representative, you will need: * A computer meeting the following criteria: + Operating System: Windows 10 or 11 (Macs and Chromebooks are not supported at this time) + Memory: 8GB of RAM + CPUs (Speed * Processors): 6 + Hard Drive: At least 500MB of free space + Sound: sound card (standard on most computers) + Up-to-date antivirus software * Access to high-speed, hardwired internet (no Wi-Fi or Satellite, please) * Dual monitors * A USB noise-cancelling headset * A webcam for your certification experience **Where blithequark Contracts:** blithequark contracts with people in 31 states. The only states we do not currently contract in are: AR, AZ, CA, CO, CT, DC, HI, IL, MA, MD, ME, MN, MO, NJ, NY, OR, RI, VT, WA, and WI. We do not currently contract with anyone outside of the US. **Flexible Hours of Operation:** As a Customer Service Representative, you'll enjoy flexible scheduling, where you use a self-scheduling platform to select when you work and when you don't, within the client's hours of operation. Hours of operation are Monday through Saturday, 8:00 AM to 08:00 PM ET. Please note that this third-party client requires that contractors service at least 20 hours per week. Also, due to Mondays and Fridays being particularly busy, the client is seeking contractors who can service some hours on those days. If you'd prefer to service fewer than 20 hours per week, or not to service any hours on Mondays and Fridays as an independent contractor, you're free to pursue a different opportunity within the blithequark Marketplace. **Pay and Perks:** This flexible opportunity pays independent contractors $13 per hour. Prior to supporting blithequark, you will need to successfully complete a Certification class. The Certification class will take place from December 30th through January 8th, Monday through Friday from 9:00 AM to 5:00 PM EST. Class will not be held on New Year's Day. While you will not be able to invoice for the $13 per hour during Certification, you will receive $250 after you successfully complete certification and begin servicing. Your remote, independent contractor status allows you to work in the comfort of your own home - or anywhere in the US you can meet the office requirements. You'll enjoy significant savings in expenses related to transportation, clothing, childcare or eldercare, and food. You may also qualify for home office tax deductions, but you should consult with an accountant to determine eligibility. In addition, you'll receive: * One-on-one mentorship * Free certification and ongoing development opportunities * The freedom and flexibility to choose your own schedule, within the client's hours of operation * The chance to achieve better work-life balance You'll also be able to take advantage of blithequark Perks, a program that recognizes the service provided by independent contractors to blithequark's clients and their customers via the blithequark Marketplace platform. With the blithequark Perks program, you'll have the opportunity to earn Perks points. As those points add up, you'll unlock access to Perks - exclusive discounts and savings on a variety of common expenses such as health and dental coverages, banking services, legal and technical support, and more! Please note that blithequark is connecting independent contractors to exclusive discounts and savings opportunities and is not providing employee benefits nor establishing an employee benefit program. Each independent contractor makes their own decision whether to engage with a Perks Partner. blithequark receives no compensation in any form from the Perks Program. **Why Join blithequark?** At blithequark, we're committed to providing exceptional support to our clients and their customers. As a Customer Service Representative, you'll have the opportunity to make a real difference in the lives of patients and caregivers. With our flexible remote schedule and competitive hourly rate, you'll enjoy a fulfilling and flexible career that aligns with your values and goals. **How to Apply:** If you're a motivated and compassionate individual with a passion for helping others, we invite you to apply for this exciting opportunity. Please visit our website to learn more and submit your application. Apply Now! Apply for this job