Experienced Customer Engagement Manager - Budget Management and Financial Analysis Specialist

Introduction to blithequark and the Role

At blithequark, we pride ourselves on connecting consumers to the place where dreams come true through the development of holistic, audience-focused, data-driven communication plans across offline, digital, and direct relationship channels. As part of the Marketing Center of Excellence, our Customer Engagement (CE) team plays a vital role in driving business growth and customer satisfaction. We are now seeking an accomplished Customer Engagement Manager to join our Budget Management team, where you will serve as a key liaison between global marketing teams and various finance teams, ensuring the accurate, effective, and efficient administration of budgetary tasks.

About the Customer Engagement Budget Management Team

The CE Budget Management team provides strategic, financial, and analytical leadership by developing positive relationships and outstanding service. As a Customer Engagement Manager, you will be an essential member of this team, working closely with internal and external partners to drive results and improve overall efficiencies. Your expertise in financial analysis, budget management, and process improvement will be invaluable in helping us achieve our business objectives.

Key Responsibilities

• Process invoices for payment and work with multiple partners to facilitate timely remittance, ensuring seamless financial operations
• Utilize the CE workflow system to manage and prioritize payment activities based on urgency and importance, demonstrating strong organizational and time management skills
• Research issues with past invoices and respond to internal financial audits, providing accurate and timely resolutions
• Work directly with CE internal and external partners to improve existing processes and develop new processes, driving continuous improvement and innovation
• Partner with Customer Engagement team members to respond to various budget requests, providing expert financial guidance and support
• Create strong partnerships with stakeholders across multiple blithequark businesses and organizations, fostering collaboration and driving business growth
• Present and communicate effectively to all levels of leadership, including senior executives, demonstrating strong verbal and written communication skills
• Supervise the CE Budget team mailbox and lead daily communications, inquiries, and updates, ensuring timely and effective communication
• Request, monitor, and maintain purchase orders and insertion orders required to pay vendor invoices, ensuring accurate and efficient financial operations

Essential Qualifications

• 3+ years of work experience in a related field, with a minimum of 1-2 years of progressive experience in Finance/Accounting or Business Development
• Demonstrated analytical ability and strong computer/systems skills, with proven experience in Microsoft Office Suite (Excel, Word, and PowerPoint)
• Proficient experience in large data sets and Excel formulas, with the ability to analyze and interpret complex financial data
• Practical experience with Coupa, SAP, or similar enterprise resource planning software, with a strong understanding of financial systems and processes
• Excellent written and verbal communication skills, with proven experience communicating with team members at all levels, including senior management
• Demonstrated ability to drive results through a proactive approach to problem-solving, strong detail orientation, and great partnership skills
• Experience working in a collaborative environment with internal partners, 3rd party vendors, and agencies, with a strong ability to build and maintain relationships
• Proven track record of working with a sense of urgency and curiosity in fast-paced, dynamic environments, with a strong ability to adapt to changing priorities and deadlines
• Exposure to other tools, such as Smartsheet and Workfront, with a willingness to learn and adapt to new systems and technologies

Preferred Qualifications

• BA/BS Degree in Finance/Accounting or a related field, with a strong academic foundation in financial principles and practices
• Certifications or advanced degrees in Finance/Accounting, such as CPA or MBA, with a strong desire to continue learning and growing in the field
• Experience working in a marketing or customer engagement role, with a strong understanding of the importance of budget management and financial analysis in driving business growth
• Knowledge of financial planning and analysis, budgeting, and forecasting, with a strong ability to analyze and interpret complex financial data
• Experience with data visualization tools, such as Tableau or Power BI, with a strong ability to communicate complex financial data to non-financial stakeholders

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Engagement Manager, you will have access to a range of training and development opportunities, including workshops, conferences, and online courses. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own knowledge and skills.

Work Environment and Company Culture

At blithequark, we pride ourselves on our collaborative and dynamic work environment. Our company culture is built on a foundation of respect, inclusivity, and creativity, with a strong focus on driving innovation and growth. As a Customer Engagement Manager, you will be part of a talented and diverse team, working together to achieve our business objectives and drive customer satisfaction.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive rewards package to help our employees live their best lives. This includes health and savings benefits, educational opportunities, and special extras that only blithequark can provide. You will also have access to a range of perks and benefits, including flexible working hours, remote work options, and a comprehensive employee recognition program.

Conclusion

If you are a motivated and experienced financial professional looking for a new challenge, we encourage you to apply for the Customer Engagement Manager role at blithequark. With your expertise in budget management, financial analysis, and process improvement, you will be an invaluable asset to our team. Don't miss this opportunity to join a dynamic and innovative company, where you can grow and develop your career, and make a real impact on our business.