Experienced Customer Support Specialist – Membership Development and Administration at blithequark

Introduction to blithequark and the Industry

blithequark is a leading player in the private sector, committed to delivering exceptional customer experiences and innovative solutions. As a major retail pharmacy chain, blithequark operates a wide network of drugstores, providing a broad range of products and services, including prescription medications, over-the-counter drugs, health and wellness products, and personal care items. With a strong focus on customer service and accessibility, blithequark strives to provide high-quality healthcare and retail services to its communities. The company's commitment to healthcare integration, sustainability, community support, and improving access to healthcare services makes it an exciting and rewarding place to work.

Job Overview

We are seeking an experienced Customer Support Specialist to join our team at blithequark in Brazil. As a key member of our membership development and administration team, you will be responsible for providing general administrative support, including communication support, membership application processing, data management, and event support. If you have a passion for delivering exceptional customer service, excellent communication skills, and experience working in a fast-paced environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide communication support, including responding to inquiries, troubleshooting, and managing member communications
• Process membership applications, renewals, and cancellations, ensuring accurate and up-to-date data in Salesforce CRM
• Assist with member communication activities, including emails, zoom calls, and other digital channels
• Collect data, track membership statistics, and prepare reports on key metrics
• Develop and implement strategies to recruit new members and coordinate with the finance department to track membership revenue
• Prepare membership marketing materials and coordinate current member service programs, including relationship building, onboarding, and engagement
• Actively participate in crafting membership development strategy, including networking and event support
• Assist programming staff at onsite and virtual membership-related events, including supporting marketing and membership materials and fielding member inquiries

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's Degree with at least two years of related work experience in membership, preferably in an association or nonprofit setting
• Excellent customer service skills and a solutions-based attitude
• Experience working cross-functionally in teams and outstanding verbal and written communication skills
• Proficiency in Office Suite (Word, Excel, PowerPoint) and membership/databases, with experience in Salesforce preferred
• Ability to handle multiple tasks, projects, and priorities effectively and professionally

Preferred Qualifications

While not essential, the following skills and experience are highly desirable:

• Experience with Cvent, Canva, Sprout Social, and other digital tools
• Knowledge of membership development strategies and best practices
• Experience working in a fast-paced, dynamic environment with a focus on customer service and accessibility

Skills and Competencies

To excel in this role, you will need to demonstrate the following skills and competencies:

• Strong communication and interpersonal skills, with the ability to build relationships with members and stakeholders
• Excellent problem-solving and analytical skills, with the ability to troubleshoot and resolve issues effectively
• Ability to work independently and as part of a team, with a focus on collaboration and teamwork
• Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Specialist, you will have access to a range of training and development opportunities, including:

• On-the-job training and mentorship
• Professional development courses and workshops
• Opportunities for career advancement and progression
• A supportive and collaborative work environment that encourages learning and growth

Work Environment and Company Culture

blithequark is a dynamic and fast-paced work environment that is committed to delivering exceptional customer experiences. Our company culture is built on a foundation of:

• Customer-centricity and a focus on accessibility
• Collaboration and teamwork
• Innovation and creativity
• Continuous learning and growth
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

We offer a competitive salary range of R$35 – R$45 per hour, as well as a range of perks and benefits, including:

• Comprehensive health and wellness programs
• Retirement savings plans and pension schemes
• Paid time off and vacation days
• Opportunities for career advancement and professional growth
• A supportive and collaborative work environment

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Specialist, you will play a critical role in supporting our members and driving business growth. With a competitive salary, comprehensive benefits, and opportunities for career advancement, this is an opportunity not to be missed. Apply now to join our team and take the first step in an exciting and rewarding career with blithequark.