Experienced Inbound Customer Support Specialist for Residential Real Estate and Property Management Division at blithequark

Introduction to blithequark

blithequark is a leading force in the residential real estate industry and residential rental management business, boasting a team of top-producing, friendly, and positive professionals. As a mid-sized business, we pride ourselves on our extensive experience in real estate development, finance, economic development, project management, leasing, and property management. Our in-depth knowledge of the local market, coupled with our contacts and understanding of the growth trend, positions us as a trusted and reliable partner in the community. At blithequark, we value innovation, teamwork, and customer satisfaction, making us an ideal workplace for individuals seeking a dynamic and supportive environment.

Job Overview

We are seeking an experienced Inbound Customer Support Specialist to join our property management division. As the first point of contact for our tenants, property owners, and prospective residents, you will play a vital role in providing exceptional customer service, answering inquiries, and resolving issues in a timely and professional manner. Your primary objective will be to deliver outstanding support to our property managers, ensuring seamless communication and fostering strong relationships with our clients.

Key Responsibilities

• Live answer all inbound calls for our property management division during normal office hours, providing prompt and courteous service to our clients.
• Pre-screen inbound calls based on motivation level and property details, scheduling appointments and ensuring effective communication with our property managers.
• Fulfill tasks as requested by property managers, prioritizing multiple tasks and executing each with efficiency and accuracy.
• Enter all calls into our logging system, routing them to the appropriate team member and ensuring timely follow-up and resolution.
• Monitor regulatory compliance and company policies and procedures related to property management, maintaining up-to-date knowledge and adhering to best practices.

Qualifications and Skills

To succeed in this role, you will require:

• Strong organizational and time management skills, with the ability to prioritize multiple tasks and manage competing demands.
• Previous customer service experience, preferably in a telephone-based environment, with a proven track record of delivering exceptional service and resolving issues effectively.
• A self-motivated, personable, and team-oriented approach, with experience working in a fast-paced environment and a willingness to adapt to changing circumstances.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, colleagues, and stakeholders.
• A strong desire to grow and develop within the company, with a willingness to learn and take on new challenges.

Preferred Qualifications

• Experience in the real estate or property management industry, with knowledge of local market trends and regulations.
• Familiarity with property management software and systems, with the ability to quickly learn and adapt to new technologies.
• A certification in customer service or a related field, demonstrating a commitment to excellence and ongoing professional development.

Career Growth and Development

At blithequark, we are committed to the growth and development of our team members. As an Inbound Customer Support Specialist, you will have access to:

• Ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge in customer service, property management, and related fields.
• Exposure to all facets of the real estate industry, including sales, marketing, and property development, providing a comprehensive understanding of the business and its operations.
• Opportunities for career advancement, with a focus on promoting from within and recognizing individual contributions and achievements.
• A dynamic and supportive work environment, with a team-oriented approach and a focus on collaboration, innovation, and mutual respect.

Work Environment and Company Culture

blithequark offers a unique and rewarding work environment, characterized by:

• A medium-sized team, where your contribution is truly valued and recognized, and your ideas and suggestions are encouraged and appreciated.
• A friendly and positive team culture, free from drama and negativity, with a focus on teamwork, camaraderie, and mutual support.
• A stable and reliable business, with a strong reputation and a commitment to excellence, providing a secure and fulfilling work environment.
• Autonomy and freedom to make an immediate impact, with the ability to introduce new ideas, technologies, and processes, and to contribute to the company's growth and success.

Compensation and Benefits

blithequark offers a competitive compensation package, including:

• A salary commensurate with experience and qualifications, reflecting our commitment to attracting and retaining top talent.
• A range of benefits, including health insurance, retirement planning, and paid time off, designed to support your well-being and quality of life.
• Opportunities for professional development and career advancement, with a focus on recognizing and rewarding individual achievements and contributions.
• A dynamic and supportive work environment, with a team-oriented approach and a focus on collaboration, innovation, and mutual respect.

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service and building strong relationships, we encourage you to apply for the Inbound Customer Support Specialist role at blithequark. As a valued member of our team, you will have the opportunity to make a meaningful contribution to our business, while developing your skills and advancing your career in a dynamic and supportive environment. Join us at blithequark and discover a workplace where your ideas, talents, and contributions are truly valued and recognized.