Experienced Customer Experience Agent – Livestream Shopping Platform and Marketplace Support Specialist

Introduction to blithequark

Imagine being part of a revolutionary livestream shopping platform and marketplace that is changing the face of ecommerce by combining community, shopping, and entertainment. At blithequark, we are committed to our values and operate as a remote-first team with hubs in the US, Canada, UK, Ireland, and Germany. Our mission is to create a welcoming space for buyers and sellers to share their passions, and we are achieving this through our innovative approach to live auctions in categories such as sports, fashion, video games, and streetwear.

As the fastest-growing marketplace in the US over the past two years, blithequark is seeking forward-thinking problem solvers to join our team across all functional areas. Our Customer Experience team plays a vital role in driving the best possible user experience through process improvement, order management, and problem-solving. We are now looking for an experienced Customer Experience Agent to join our team and contribute to our mission of providing an exceptional customer experience.

About the Role

The Customer Experience Agent will be responsible for ensuring that our customers receive the product they ordered as quickly as possible and resolving any issues that may arise. This role requires a customer-first attitude, excellent problem-solving skills, and the ability to work effectively with other departments to troubleshoot and resolve open questions.

The key responsibilities of this role include:

• Interacting with buyers and sellers to provide a positive experience and resolving customer issues regarding payments, orders, shipments, and general questions in a timely and high-quality manner
• Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users
• Working with other departments to troubleshoot, research, and resolve open questions
• Seeking out opportunities to eliminate repeat contacts and improve the overall customer experience

About You

We are looking for a curious and hungry individual who is eager to jumpstart their career in a fast-paced environment. The ideal candidate will have a customer service mentality, a passion for reaching the best possible outcome, and a willingness to take on any role or task, learn new skills, and be part of building a great company.

The essential qualifications for this role include:

• 2+ years of support experience handling email and/or chat services
• Weekend availability
• Understanding of ecommerce and marketplace operations
• Experience with customer-facing systems like Zendesk, Kustomer, or Intercom
• Obsession with customers and a customer-first approach
• Proactive problem-solving and process-improvement skills
• Bachelor's degree or college experience preferred
• Previous startup experience is a plus
• Knowledge of collectibles is a plus

What We Offer

At blithequark, we offer a competitive compensation package, including:

• $24.04/hour to $28.85/hour (hourly range may be inclusive of several levels that would be applicable to the position)
• Benefits, including flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance on both food and wellness, annual allowance towards childcare, and lifetime benefit for family planning
• Equity
• Opportunities for career growth and professional development
• A dynamic and supportive work environment with a remote-first approach

Our Culture

At blithequark, we value diversity, inclusivity, and respect. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. We are proud to be an Equal Opportunity Employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. Please submit your application, including your resume and a cover letter, to be considered for this role.

Conclusion

Joining blithequark as a Customer Experience Agent is an exciting opportunity to be part of a revolutionary livestream shopping platform and marketplace that is changing the face of ecommerce. With a competitive compensation package, opportunities for career growth and professional development, and a dynamic and supportive work environment, this role offers the perfect blend of challenge and reward. If you are ready to take your career to the next level and be part of a team that is passionate about providing exceptional customer experiences, apply now to join blithequark as a Customer Experience Agent.