Experienced Customer Support Specialist – Live Chat and Technical Issue Resolution for Veterinary Professionals at blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way veterinary professionals purchase the supplies they need to keep America's pets healthy. Our innovative eCommerce and mobile platforms enable veterinary practices to compare and buy from all their vendors in one place, streamlining their purchasing decisions and processes. With a community of over 17,000 veterinary hospitals and tens of thousands of veterinarians, we are making a significant impact on the $50B+ animal health industry. As a Y Combinator and venture-backed growth stage company, we are committed to modernizing the industry and providing exceptional support to our users.

About the Position

We are seeking an exceptionally talented and passionate Chat Support Associate to join our growing team. As a key member of our support team, you will play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You will work collaboratively with our team to provide excellent support through live chats, phone calls, emails, internal discussion boards, and platform demos. If you are a proactive self-starter who thrives in a fast-paced, team environment, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Support existing blithequark users by responding to user inquiries via live chat, email, and phone in a timely manner
• Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
• Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
• Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
• Work with vendor and industry partners to streamline communication and alerts between systems
• Help to continuously develop and expand processes in order to streamline support workflows

Essential Qualifications

• 1 year of relevant, customer-facing work experience
• 2 Year Associate's Degree or 4 Year College Degree
• Excellent written and verbal communication skills
• Experience in chat support preferred
• Patience and compassion when handling difficult situations
• Ability to adapt quickly and manage many concurrent responsibilities
• A strong desire to learn and help our customers succeed
• A positive attitude and one-for-all team mentality and excellent collaboration skills

Preferred Qualifications

• Tech/start-up work experience is a plus but not required
• Knowledge of intercom and/or experience with other chat platforms is strongly preferred

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for growth and development. As a Chat Support Associate, you will have the chance to work with a talented team of professionals who are passionate about revolutionizing the animal health industry. You will also have access to training and development programs that will help you enhance your skills and knowledge in customer support, technical issue resolution, and industry trends.

Work Environment and Company Culture

Our company culture is built on the values of innovation, teamwork, and customer satisfaction. We believe in providing a work environment that is collaborative, inclusive, and supportive. As a remote team, we offer flexible working arrangements that allow you to work from the comfort of your own home. We also provide regular team events, bi-annual company retreats, and open vacation policies to ensure that you have a healthy work-life balance.

Compensation, Perks, and Benefits

We offer a competitive compensation package that includes a base salary range of $50,000/year - $80,000/year, plus bonus, equity, and benefits. Our benefits package includes:

• 100% remote within the USA
• Medical, Dental, and Vision Insurance
• Automatic 401k contribution
• Employee referral program
• At-home office set up
• Bi-annual company retreats
• Open vacation policy
• Equity
• Monthly team events

Conclusion

If you are a motivated and passionate individual who is looking for a challenging and rewarding role in customer support, we encourage you to apply for this exciting opportunity. At blithequark, we are committed to providing our employees with a positive and supportive work environment, opportunities for growth and development, and a competitive compensation package. Don't miss out on this chance to join our team and make a difference in the animal health industry. Apply now and take the first step towards a rewarding and challenging career with blithequark.

How to Apply

To apply for this role, please submit your application through blithequark's Careers Page. We accept applications on an ongoing basis and look forward to hearing from you. Please note that we are unable to sponsor work visas at this time.

Important Notice to Job Seekers

We want to ensure that you are well-informed about a serious matter affecting the job market. Scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. Please be cautious of job postings from unauthorized sources and always verify the legitimacy of any job openings through our official careers page. We will never request sensitive personal or financial information from you during the application process. If you suspect any fraudulent activity or encounter suspicious individuals, please report it immediately to our recruiting department.

Diversity and Inclusion

blithequark is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds, regardless of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status. We are dedicated to providing a work environment free from discrimination, harassment, and retaliation. If you require accommodations during the application or interview process, please let us know and we will make every effort to accommodate your needs.