Experienced Billing Customer Service Representative for Enhanced Patient Experience and Financial Resolution

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional patient care and support, recognizing that every individual's journey to wellness is unique and deserving of compassion and understanding. As a leader in the healthcare industry, we strive to create an environment where patients feel valued, supported, and empowered to take control of their health. Our commitment to excellence extends beyond medical care to encompass all aspects of the patient experience, including billing and financial services. We believe that transparent, patient-centered billing practices are essential to reducing stress and anxiety, allowing our patients to focus on their recovery and well-being.

Job Overview

We are seeking an experienced and empathetic Billing Customer Service Representative to join our team at blithequark. As a remote position, this role offers the flexibility to work from anywhere, providing you with the autonomy to create a schedule that suits your needs while still being an integral part of our patient care team. The successful candidate will be responsible for managing patient claims, providing exceptional customer service, and ensuring that all billing inquiries are addressed with professionalism and sensitivity.

Key Responsibilities

• Review patient claims on an individual basis, investigating and managing credits, refunds, and payments to ensure accuracy and fairness.
• Manage the billing hotline, providing timely and effective support to patients who reach out via this channel, ensuring that their concerns are heard and addressed promptly.
• Make outbound soft calls to patients to confirm receipt of invoices, respond to questions, and make reasonable efforts to collect amounts due, taking into consideration the patient's individual financial situation and circumstances.
• Deliver exceptional customer service through clear and compassionate communication via telephone and in writing with patients, internal team members, and clients, fostering a culture of empathy and understanding.
• Effectively manage time to meet departmental service levels, assist colleagues within the unit as needed, and contribute to the overall goal of improved patient care and satisfaction.

Essential Qualifications

• A minimum of one year of experience in a healthcare setting, preferably in a role involving patient bill resolution, demonstrating an understanding of the complexities of healthcare billing and the importance of patient-centered care.
• Basic skills in Microsoft Outlook and Excel, with the ability to learn and adapt to new software systems as required.

Desired Experience and Skills

• Experience in making outbound "soft" collection calls to patients regarding their bills, with a proven track record of successfully resolving billing inquiries in a professional and empathetic manner.
• Proven ability to handle difficult conversations with patients who are seeking to resolve their balances, demonstrating patience, understanding, and a commitment to finding mutually beneficial solutions.
• A positive and sympathetic approach to patients with Substance Use Disorders, showing a deep understanding of their unique challenges and a willingness to provide support and resources as needed.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our team members. As a Billing Customer Service Representative, you will have access to ongoing training and professional development opportunities, designed to enhance your skills and knowledge in billing, customer service, and patient care. Our goal is to create a supportive and inclusive work environment that encourages learning, innovation, and collaboration, providing you with the tools and resources needed to succeed in your role and advance your career.

Work Environment and Company Culture

blithequark prides itself on its dynamic and patient-centered work environment, where every team member plays a vital role in delivering exceptional care and support. Our company culture is built on the values of compassion, integrity, and excellence, with a strong emphasis on teamwork, open communication, and mutual respect. As a remote employee, you will be an integral part of our virtual team, connected through regular virtual meetings, updates, and feedback sessions, ensuring that you stay informed and engaged with the latest developments and initiatives.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a comprehensive range of benefits designed to support your well-being and financial security. While specific details may vary, our benefits typically include health insurance, retirement savings plans, paid time off, and opportunities for professional growth and advancement. We believe in recognizing and rewarding the hard work and dedication of our team members, providing a positive and supportive work environment that fosters job satisfaction and personal fulfillment.

Conclusion

If you are a motivated and empathetic individual with a passion for delivering exceptional patient care and support, we invite you to apply for the Billing Customer Service Representative position at blithequark. This role offers a unique opportunity to make a meaningful difference in the lives of our patients, working remotely in a dynamic and supportive environment. With a commitment to excellence, compassion, and innovation, blithequark is the ideal place to grow your career, develop your skills, and contribute to a culture of care and understanding. Apply now to join our team and become part of a journey that is dedicated to transforming lives and improving patient outcomes.