**Customer Service Representative / Call Center Representative – Community Outreach and Support**

Are you passionate about delivering exceptional customer service and making a positive impact in your community? Do you have a strong desire to work in a dynamic and inclusive environment where you can grow and develop your skills? Look no further than blithequark, the nation's largest administrative tribunal, where you can join our team as a Customer Service Representative / Call Center Representative – Community Outreach and Support. **About blithequark** blithequark, the City of New York's Office of Administrative Trials and Hearings (OATH), is the nation's largest administrative tribunal, holding approximately 400,000 trials and hearings a year. As the City's central, independent administrative law court, OATH adjudicates a wide range of matters filed by nearly every city agency, board, and commission. Our mission is to provide fair and impartial hearings, while also promoting public understanding and access to justice. We are committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment. **Job Description** As a Customer Service Representative / Call Center Representative – Community Outreach and Support, you will play a critical role in interacting with members of the community who find themselves at OATH and need information about how to proceed with summonses they have received. Your specific duties will include: * Serving as the liaison between OATH and the community who seek to inquire about summonses, schedule hearings, and/or pay a fine. * Responding to community inquiries and concerns. * Ensuring that all members of the community appearing at OATH in-person or remotely through telephone or email understand the adjudication process. * Investigating and attempting to resolve complaints from the public appearing before OATH. * Ensuring that cases are processed in a timely manner to minimize wait time for the public. * Review, confirm, and ensure accurate information is provided to members of the community who have been issued summonses, so they understand what they need to do. * Assist in all aspects of processing cases efficiently when members of the public appear for hearings, so the public has timely access to justice. **Hybrid Office / Remote Work Schedule Available** After an initial training period, you will have the opportunity to work in a hybrid office/remote schedule, allowing you to balance your work and personal life while still delivering exceptional customer service to our community. **Minimum Qualifications** To be considered for this role, you must meet one of the following qualification requirements: 1. High school graduation or equivalent and three years of experience in community work or community-centered activities in an area related to duties described above; or 2. Education and/or experience which is equivalent to "1" above. **Preferred Skills** While not required, the following skills are highly desirable: * Proficiency in Outlook, Microsoft Word, and Adobe, with knowledge in Excel * Office experience, as well as a demonstrable background dealing with members of the public * Excellent oral and written communication skills * History of volunteerism, such as service in the AmericCorps or Peace Corps, is viewed favorably **Public Service Loan Forgiveness** As a prospective employee of the City of New York, you may be eligible for federal loan forgiveness programs and state repayment assistance programs. For more information, please visit the U.S. Department of Education's website at https://studentaid.gov/pslf/. **Residency Requirement** New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview. **Additional Information** The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy. **What We Offer** As a Customer Service Representative / Call Center Representative – Community Outreach and Support at blithequark, you will have the opportunity to: * Work in a dynamic and inclusive environment where you can grow and develop your skills * Make a positive impact in your community by delivering exceptional customer service * Enjoy a hybrid office/remote work schedule after an initial training period * Be part of a team that is committed to providing fair and impartial hearings, while also promoting public understanding and access to justice * Have access to training and development opportunities to help you succeed in your role * Enjoy a competitive salary and benefits package, including health insurance, retirement plans, and paid time off **How to Apply** If you are passionate about delivering exceptional customer service and making a positive impact in your community, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to learn more about the position and to submit your application. **Equal Employment Opportunity** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic. **Contact Us** If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us at [insert contact email or phone number]. We look forward to hearing from you! **Job ID** 680969 **Title Code** 56057 **Civil Service Title** COMMUNITY ASSOCIATE **Title Classification** Non-Competitive-5 **Business Title** Customer Service Rep /Call Center Rep **Experience Level** Entry-Level **Job Level** 00 **Number of Positions** 6 **Work Location** NYC - All Boroughs **Category** Constituent Services & Community Programs Apply for this job