**Experienced Team Leader – Customer Service and Operations at blithequark**

Are you a customer-centric leader with a passion for driving results and exceeding expectations? Do you thrive in high-volume environments and have a knack for building strong relationships with your team and customers? If so, we invite you to join blithequark as an Experienced Team Leader – Customer Service and Operations, where you will play a critical role in delivering exceptional customer experiences and driving business growth. **About blithequark** blithequark is a leading organization that specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email, and other digital channels. Our Contact Center is a metrics-driven environment that handles over 10 million contacts per year, and we are committed to driving results while fostering a culture of growth, development, and recognition. At blithequark, we believe that our associates are our greatest asset, and we invest in their growth and development to ensure they have the skills and knowledge needed to succeed in their roles. **Our Culture** At blithequark, we pride ourselves on being a highly engaged team that values exceeding customer expectations, building relationships, career progression, and providing individual and team recognition. We are a dynamic and fast-paced environment that is always looking for ways to innovate and improve our services. Our team members are passionate about delivering exceptional customer experiences, and we are committed to creating a work environment that is inclusive, supportive, and empowering. **Job Summary** As an Experienced Team Leader – Customer Service and Operations at blithequark, you will be responsible for leading a team of customer service representatives and driving results in a high-volume environment. You will be expected to: * Encourage excellent customer service to our customers, stores, and associates * Assist agents with technology, professional communication, and career development * Build rapport within your team and uphold service level metrics * Exceed customer needs by being punctual, reliable, embracing change, acting with integrity, and making a difference **Key Responsibilities** * Lead a team of customer service representatives to achieve exceptional customer satisfaction and service level metrics * Provide coaching, guidance, and feedback to agents to improve their performance and skills * Develop and implement strategies to improve customer satisfaction, reduce complaints, and increase loyalty * Collaborate with other teams to resolve customer issues and improve overall customer experience * Analyze data and metrics to identify trends and areas for improvement * Develop and implement process improvements to increase efficiency and productivity * Stay up-to-date with industry trends and best practices in customer service and operations **Essential Qualifications** * 2+ years of experience in a customer service or operations role, preferably in a contact center environment * Proven track record of leading a team to achieve exceptional customer satisfaction and service level metrics * Excellent communication, coaching, and leadership skills * Ability to analyze data and metrics to identify trends and areas for improvement * Strong problem-solving and decision-making skills * Ability to work in a fast-paced, dynamic environment * Bachelor's degree in Business Administration, Communications, or a related field **Preferred Qualifications** * Experience in a contact center environment with a focus on customer service and operations * Certification in customer service, leadership, or a related field * Experience with data analysis and metrics-driven decision-making * Strong knowledge of customer service software and technology * Experience with process improvement and change management **Skills and Competencies** * Strong leadership and coaching skills * Excellent communication and interpersonal skills * Ability to analyze data and metrics to identify trends and areas for improvement * Strong problem-solving and decision-making skills * Ability to work in a fast-paced, dynamic environment * Strong knowledge of customer service principles and best practices * Ability to stay up-to-date with industry trends and best practices in customer service and operations **Career Growth Opportunities and Learning Benefits** At blithequark, we are committed to the growth and development of our associates. As an Experienced Team Leader – Customer Service and Operations, you will have opportunities to: * Develop your leadership and coaching skills through training and development programs * Take on additional responsibilities and challenges to advance your career * Collaborate with other teams to resolve customer issues and improve overall customer experience * Stay up-to-date with industry trends and best practices in customer service and operations * Participate in performance-based bonuses and recognition programs **Work Environment and Company Culture** At blithequark, we pride ourselves on creating a work environment that is inclusive, supportive, and empowering. Our team members are passionate about delivering exceptional customer experiences, and we are committed to creating a culture that values: * Exceeding customer expectations * Building relationships and partnerships * Career progression and development * Individual and team recognition * Innovation and improvement **Compensation, Perks, and Benefits** At blithequark, we offer a competitive compensation package that includes: * A base salary and performance-based bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for professional development and growth **How to Apply** If you are a customer-centric leader with a passion for driving results and exceeding expectations, we invite you to apply for the Experienced Team Leader – Customer Service and Operations role at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job