Regional Director, Property Management

At Thrive, our values are simple: Do the Right Thing, Be a Great Place to Work, and Do Work to be Proud of. Learn more about Thrive Communities at www.thrivecommunities.com! Salary: $180,000 - $195,000 per year DOE, Salaried/Exempt Schedule: Full-time; Monday - Friday; Hybrid work environment By cultivating award-winning workplaces, we foster an environment that delivers outstanding results for our clients and engaged teams. Happy, inspired associates lead to happy, supported residents and properties. We are dedicated to our boutique, at-scale approach to property management and building communities that flourish, which stems from hiring strong associates to grow with Team Thrive! Voted as a best workplace in Washington and Portland for several consecutive years, Thrive builds on its culture by offering the following benefits: • Unlimited Vacation Time • Sick Leave • Flexible, hybrid schedule • Employer matched 401k retirement plan • Paid Holidays (New Year's Day, Martin Luther King Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve ½ day, Christmas Day, and New Year's Eve ½ day) • Paid Birthday, Personal Day, and Day of Service • Bonus Potential • $0 premium medical, dental, and vision insurance effective 1st of the month following your start date • Fully covered Long-term disability insurance for associates • Fully covered life insurance policy for associates with supplemental life insurance options • 24/7 Everyday Assistance Program (EAP) • Voluntary Critical Illness, Accident, Hospital Indemnity, and Short-term Disability insurance • Pet Insurance discounts • Parking & Transit Commuter Benefits • Annual professional development reimbursement • Training opportunities and career progression/growth plans • Opportunities to get involved with company committees (Event Planning, HR Advisory Council, Safety, and more!) • Company-wide events and recognition Job Responsibilities: Leadership & Personnel Oversight • Provides leadership, empowerment, accountability and vision for Regional Managers and site teams. • Assists with providing supervision and oversite for site teams in the event of a gap in Regional Manager leadership. • Sets goals for Regional team and ensures accountability. • Demonstrates proactive strategic thinking and problem-solving. • Actively participates in team meetings, offering strategic input to meet enterprise business goals, solve for complex issues, and more. • Accountable for their portfolio's performance and ensures their associates have the resources, training, and support they need to be successful. • Identifies and executes initiatives to meet company objectives. • Key stakeholder for roll outs of new policies & procedures. • Consults with Human Resources and leadership team on high level personnel issues including terminations, recognition and rewards, compensation, and terminations Financial • Reviews and approves budgets from the Regional team. • Provides training and guidance for Regional team on budget creation and management. • Holds Regional Managers responsible for the financial success of their portfolio. Administrative/Office • Ensures adherence of documentation and reporting requirements of Regional Managers. • Maintains consistent metrics to identify trends and provide input, recommendations and support to regions as needed. • Provides reports to leadership and owners, as needed. Client Relations & Quality of Service • Sets standards for building a true sense of community and may act as an additional resource to residents and assures follow up on all resident concerns. • Maintains strong relationships with Clients with the ability to be flexible and adapt to various communication styles. • May attend regular Client meetings and serves as an point of escalation for concerns. • Sets standards for building a true sense of community, in alignment with our Values & Purpose. • Sets a high standard of customer service and holds teams accountable to this standard. • Visits properties on a regular cadence to have a leadership presence and verify quality maintenance, grounds, and leasing office standards of Peerless Presentation. Marketing, Leasing, and Analytics: • Holds Regional Managers accountable for partnering closely with the Marketing and Accounting teams to provide market, product, financials, and analytical expertise to leadership team and Clients. • Maintains awareness of market/industry conditions and trends via trade publications, professional organizations, etc. • Holds Regional Managers accountable for top quality leasing with a strong awareness of occupancy and exposure. • May be responsible for overseeing lease-ups. Safety, Compliance, and Risk Management • Maintains awareness of property incidents, identifies patterns, and ways to mitigate risk. • Ensures all Regional Managers and their staff are conducting business in accordance with company policies and procedures, OSHA, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to the multi-family housing industry. • Maintains awareness of changes to rules, regulations, and laws impacting properties in their territory. Ensures Regional Managers are aware of these changes and understand how to address them for their properties. General • Performs any additional duties or tasks as assigned by the Executive team. • Completes the duties of a Regional Manager as needed Desired Qualifications: • 3+ years experience in the multi-family housing industry in a leadership role, preferably with experience in the Seattle area. • 2+ years experience as a Regional Manager with experience leading a large team and portfolio. • Lease-up experience highly preferred. • Proficient in Yardi, On-Site and Microsoft Office • Experience creating and overseeing budget and property financials • Certified Apartment Portfolio Supervisor (CAPS). • Driver's license and insurance coverage (travel to properties is an essential function of the role). Desired Competencies • Deep understanding of the Client's preferred communication style with the ability to drive results. • Demonstrated performance leading and building trust with large teams. • Comfortable with having hard conversations and navigating through conflict in a diplomatic manner. • Ability to meet deadlines and hold others accountable. • Must be able to delegate responsibility to others with well thought out direction and to trust and verify accuracy and timely completion. • Able to make high-quality decisions sometimes in a fast paced environment. • Strong understanding of market conditions and trends. • Ability to effectively communicate both written and verbally. • Highly Organized and detail oriented. Work Environment & Physical Requirements: • Ability to travel to properties within the portfolio on a regular cadence. • Works from home and/or the Home Office in Seattle, with the ability to attend in-person meetings with clients, Executive team, etc. • Ability to sit, stand, and walk throughout the day, depending on specific needs. • Frequently working from a desk using a computer/phone, typing, writing, and utilizing office technology. • Occasional need to bend, stoop, squat, climb stairs, push, pull, take elevators, and reach above shoulder level. • Ability to lift, move, or carry items as needed. If you do not fully meet the qualifications listed above but feel you have the skills and experience to be able to be successful in this position we welcome your application! Whether this or another position within Thrive, we would love to help you find the right role in our organization. Equal Employment Opportunity Diversity is celebrated at Thrive as we believe it makes us a better company. Our hope is that each associate feels welcomed, respected, and appreciated for their unique contributions. From our hiring practices, performance reviews, raise decisions, and opportunities for promotions, Thrive follows consistent and fair practices to ensure all Thrive employees and potential employees have an equal opportunity for employment and advancement based on merit, and are not discriminated against because of race, color, religion, national origin, age, sex, veteran status, pregnancy, childbirth, pregnancy-related conditions, disability, gender, gender identity, sexual orientation, or on any other legally protected basis. Our Human Resources department works with teams to make reasonable accommodations for those that require assistance in being able to participate in the interview process or meet the requirements of their position. Background Check Policy Thrive Communities conducts background checks associates after the conditional offer of employment is accepted, in compliance with applicable federal, state, and local laws. Candidates will be asked to authorize these screenings and results will be reviewed by a designated HR representative. For questions about what will be reviewed on the criminal history, please contact [email protected]. Thrive Communities reserves the right to modify this policy at any time without notice. Skills & Requirements Qualifications Apply tot his job Apply To this Job