Experienced Customer Success Agent – Freelance/Contractor Role for Impact-Driven Individuals with a Passion for Sustainable Investing and Exceptional Customer Experience Delivery

Welcome to blithequark: A Leader in Digital Platforms for Sustainable Investing

At blithequark, we are revolutionizing the way people invest their money by providing a digital platform that allows individuals to support companies representing the causes they care about, such as sustainability and gender equality, without compromising on returns. Our mission is to empower millions of people to become impact investors, and we are committed to making a tangible difference in the world. As a leading platform for sustainable investing, we are dedicated to delivering exceptional customer experiences that exceed our users' expectations.

About the Role: Customer Success Agent (Freelance/Contractor)

We are seeking a highly motivated and experienced Customer Success Agent to join our team on a freelance or contract basis. As a key member of our Customer Success Team, you will play a vital role in delivering exceptional customer experiences, providing expert support, and driving continuous improvement to our platform and services. If you are passionate about sustainable investing, customer success, and making a positive impact, we encourage you to apply for this exciting opportunity.

Your Role: Key Responsibilities and Expectations

As a Customer Success Agent at blithequark, you will be responsible for:

• Being a champion for our customers: Understanding their needs, goals, and aspirations, and providing personalized support to help them achieve their objectives.
• Providing expert support: Handling customer inquiries via phone, chat, and email, and resolving issues in a timely and professional manner.
• Shaping our product: Gathering customer feedback, analyzing data, and providing insights to help improve the platform, create a seamless user experience, and drive business growth.
• Facilitating onboarding: Guiding customers through account setup, verification, and getting started with blithequark, ensuring a smooth and intuitive experience.
• Driving continuous improvement: Contributing to refining customer touchpoints, updating resources, and developing new initiatives to enhance customer engagement and satisfaction.

What We're Looking For: Essential and Preferred Qualifications

To be successful in this role, you should possess:

• Fluency in German and English (C1 level or higher in both), with Swiss German and/or French being a plus.
• A passion for spreading the word about sustainable investing and blithequark's mission, with a strong commitment to making a positive impact.
• Excellent problem-solving skills, empathy for customer needs, and a customer-centric approach.
• Proficiency in using technology, including CRM tools (e.g., Jira, Zendesk) and standard office applications (e.g., G-Suite, MS Office).
• Experience with phone and email support, with a strong track record of delivering exceptional customer experiences.
• Curiosity about finance and sustainable investing, with a willingness to learn and grow with the company.

Skills and Competencies: Key Requirements for Success

In addition to the essential and preferred qualifications, you should possess:

• Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues.
• Excellent analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop insights.
• A proactive and flexible approach, with a willingness to adapt to changing priorities and deadlines.
• A strong customer-centric mindset, with a focus on delivering exceptional customer experiences and driving customer satisfaction.
• Ability to work independently and as part of a team, with a strong commitment to collaboration and teamwork.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our team members. As a Customer Success Agent, you will have access to:

• Professional growth opportunities, with the chance to learn from a high-performing team in a fast-paced startup environment.
• Training and development programs, with a focus on enhancing your skills and knowledge in customer success, sustainable investing, and related areas.
• Mentorship and coaching, with a dedicated team leader and mentor to support your growth and development.
• Opportunities to contribute to company-wide initiatives, with a focus on driving business growth, improving customer experiences, and making a positive impact.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic, supportive, and collaborative work environment. As a team member, you can expect:

• A flexible and remote work arrangement, with the ability to set your own schedule and work from anywhere.
• A collaborative and inclusive team culture, with a focus on teamwork, open communication, and mutual respect.
• A purpose-driven work environment, with a strong commitment to making a positive impact and driving social and environmental change.
• Access to a range of company benefits, including competitive compensation, professional development opportunities, and a comprehensive benefits package.

Compensation, Perks, and Benefits

As a freelancer or contractor at blithequark, you can expect:

• Competitive compensation, with a rate that reflects your skills, experience, and qualifications.
• A flexible and autonomous work arrangement, with the ability to set your own schedule and work from anywhere.
• Access to a range of company benefits, including professional development opportunities, training and development programs, and a comprehensive benefits package.
• A dynamic and supportive work environment, with a focus on collaboration, open communication, and mutual respect.

Conclusion: Join Our Team and Make a Difference

If you are passionate about sustainable investing, customer success, and making a positive impact, we encourage you to apply for this exciting opportunity. As a Customer Success Agent at blithequark, you will have the chance to join a dynamic and supportive team, contribute to a mission-driven company, and drive business growth and social change. Don't miss out on this opportunity to make a difference and grow your career with a leading company in the sustainable investing space. Apply now and take the first step towards an exciting and rewarding career with blithequark.