Senior Customer Success Manager – Enterprise Accounts and Strategic Relationship Development in the Video Gaming Industry at blithequark

Introduction to blithequark

blithequark is a leading ecommerce platform that partners with software and SaaS companies worldwide to enhance product sales and foster global competition. With a strong presence in over 200 countries and supporting transactions in every major currency, blithequark has established itself as a trusted name in the industry. Our platform processes over 10 million transactions annually for more than 3,500 companies, demonstrating our commitment to excellence and customer satisfaction. Recognized for workplace excellence and backed by a strong investor, we maintain profitability and a diverse, inclusive culture that encourages growth and innovation.

Founded in 2005, blithequark is a privately owned company with its headquarters in Santa Barbara and offices in Amsterdam, Belfast, and Halifax. Our global presence and customer-focused approach have enabled us to build long-lasting relationships with our clients and establish ourselves as a leader in the ecommerce industry.

Job Overview

The Senior Customer Success Manager will play a crucial role in building and maintaining strategic relationships with our enterprise clients in the video gaming industry. This role emphasizes customer satisfaction, retention, and account growth by collaborating with internal teams to deliver exceptional customer experiences. As a trusted advisor, you will interact with C-level executives and key stakeholders, providing strategic and technical guidance, and acting as a primary liaison to internal teams.

Your ability to deliver measurable value will foster long-term client success and loyalty, driving revenue growth and expansion efforts. With a deep understanding of the video gaming industry, payments, e-commerce, and subscription-based/SaaS business models, you will tailor solutions to align with our clients' goals and industry best practices.

Key Responsibilities

• Build and maintain strong relationships with key stakeholders in assigned gaming industry accounts, acting as a trusted advisor and thought leader.
• Proactively identify and address client needs to drive satisfaction, feature adoption, retention, and account growth.
• Collaborate with internal teams, including sales, support, engineering, and product, to deliver seamless client experiences and manage customer success strategies.
• Deeply understand client business models and challenges within the video gaming sector, tailoring solutions to align with their goals and industry best practices.
• Advocate for client needs within blithequark, providing insights to enhance processes and improve the customer journey.
• Conduct strategic business reviews and operational analyses, presenting insights on metrics such as revenue impact, product ROI, and growth opportunities.
• Support seamless integrations and successful implementation of blithequark's platform, working closely with clients and internal technical teams.
• Represent blithequark at client meetings and industry events, occasionally requiring travel (up to 20%) and flexible working hours to collaborate across time zones.

Essential Qualifications

• Proven experience in customer success, account management, or a similar role, with a focus on enterprise accounts and senior stakeholder engagement.
• Strong knowledge of the video gaming industry, payments, e-commerce, and subscription-based/SaaS business models.
• Technical proficiency, including front-end web development (HTML, CSS, JavaScript, jQuery), CRM platforms (e.g., Salesforce), and customer success tools (e.g., Gainsight).
• Data-driven mindset with strong analytical skills and experience leveraging tools like Looker to analyze performance and drive measurable results.
• Exceptional problem-solving, communication, and relationship-building skills, with the ability to navigate complex customer relationships and influence decision-makers.
• Ability to manage multiple priorities, adapt to dynamic environments, and meet deadlines.
• Bachelor’s degree or equivalent experience; advanced degrees are a plus.

Preferred Qualifications

• Preferred candidates are based in the Central Time Zone, with a preference for those in the Austin, Texas area.
• Experience working with enterprise clients in the video gaming industry, with a deep understanding of their business models and challenges.
• Familiarity with blithequark's platform and services, with a strong understanding of how our solutions can drive value for our clients.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Senior Customer Success Manager, you will have access to a range of training and development opportunities, including:

• Professional development programs to enhance your skills and knowledge in customer success, account management, and industry-specific topics.
• Leadership development opportunities to help you advance in your career and take on new challenges.
• Access to industry events and conferences to stay up-to-date on the latest trends and best practices in the video gaming industry.
• A collaborative and supportive work environment that encourages innovation, creativity, and teamwork.

Work Environment and Company Culture

blithequark is committed to maintaining a diverse, inclusive culture that encourages growth, innovation, and collaboration. Our company values include:

• A customer-focused approach that prioritizes the needs and satisfaction of our clients.
• A commitment to excellence and continuous improvement, with a focus on delivering high-quality solutions and services.
• A collaborative and supportive work environment that encourages teamwork, innovation, and creativity.
• A diverse and inclusive culture that values and respects the contributions of all employees, regardless of their background, experience, or perspective.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a base salary range of $120,000 - $130,000 USD, depending on experience and qualifications. In addition to your base salary, you will be eligible for a range of benefits, including:

• A comprehensive health insurance package, including medical, dental, and vision coverage.
• A 401(k) retirement savings plan, with a company match to help you save for your future.
• A generous paid time off policy, including vacation days, sick leave, and holidays.
• Access to a range of employee perks and discounts, including discounts on blithequark's products and services.

Conclusion

If you are a motivated and experienced customer success professional looking for a new challenge, we encourage you to apply for the Senior Customer Success Manager role at blithequark. With a strong focus on customer satisfaction, retention, and account growth, this role offers a unique opportunity to build and maintain strategic relationships with our enterprise clients in the video gaming industry.

As a trusted advisor, you will have the opportunity to drive measurable value and foster long-term client success and loyalty. With a competitive compensation package, a range of benefits, and a collaborative and supportive work environment, blithequark is the perfect place to take your career to the next level.

Apply now to join our team and become a part of a dynamic and innovative company that is shaping the future of ecommerce and customer success.